Information Technology System Administrator

About the role

We are seeking an IT Systems Administrator with 3–5+ years of hands-on experience supporting IT systems in a logistics, warehousing, distribution, or supply chain environment. This role will assist with the daily administration of our network, server, user support, and warehouse technology environment, with a strong focus on supporting and administering Warehouse Management Systems.

Responsibilities

• Administer, support, and troubleshoot Warehouse Management System functionality, users, configuration, reporting, and operational issues.
• Work directly with warehouse, logistics, and operations teams to resolve system issues impacting receiving, inventory, picking, packing, shipping, and order fulfillment.
• Auxiliary WMS user setup, permissions, configuration changes, testing, documentation, and process support.
• Support WMS integrations with related business systems, including EDI, reporting tools, scanners, printers, and other warehouse technology.
• Assist with the administration, configuration, and support of Microsoft and Linux server environments.
• Maintain backup, disaster recovery, cybersecurity, and system restore procedures.
• Support Microsoft 365 administration, Active Directory, user accounts, permissions, and related systems.
• Auxiliary vendor coordination, system implementations, documentation, and IT projects as needed.

Requirements

• 3–5 years of hands-on IT experience in systems administration, WMS administration, network support, helpdesk escalation, or a similar technical role.
• Previous IT experience in a logistics, warehousing, distribution, 3PL, transportation, or supply chain environment.
• Hands-on experience supporting, administering, or managing a Warehouse Management System.
• Experience troubleshooting WMS-related operational issues, including inventory, receiving, picking, shipping, RF/scanner, label printing, and user access issues.
• Experience supporting Microsoft server technologies, Active Directory, Microsoft 365, Windows workstations, and common business applications.
• Basic to intermediate understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switches, and wireless networks.
• Strong troubleshooting, problem-solving, and follow-through skills.
• Ability to read, interpret, and apply technical documentation, manuals, and procedures.
• Ability to organize, prioritize, and complete multiple tasks and projects within expected timelines.
• Ability to learn new software, hardware, and business systems quickly.
• Self-motivated and able to use sound judgment with minimal supervision.
• Able to work both independently and as part of a team.
• Professional, dependable, and service-oriented approach to supporting users and business operations.

Qualifications

• Strong understanding of warehouse and logistics workflows and how technology supports daily operations.
• Ability to communicate effectively with both technical teams and non-technical warehouse, operations, and management users.
• Ability to explain technical concepts in practical business and operational terms.
• Associate’s or bachelor’s degree in Computer Science, Information Technology, Logistics Technology, Supply Chain Systems, or a related field preferred.
• Equivalent hands-on experience will be considered in place of a degree.
• Relevant industry certifications such as CCNA, CompTIA Network+, CompTIA Security+, Microsoft 365 certifications, or equivalent experience preferred.

Skills and Abilities

• Strong understanding of warehouse and logistics workflows and how technology supports daily operations.
• Ability to communicate effectively with both technical teams and non-technical warehouse, operations, and management users.
• Ability to explain technical concepts in practical business and operational terms.
• Strong troubleshooting, problem-solving, and follow-through skills.
• Ability to read, interpret, and apply technical documentation, manuals, and procedures.
• Ability to organize, prioritize, and complete multiple tasks and projects within expected timelines.
• Ability to learn new software, hardware, and business systems quickly.
• Self-motivated and able to use sound judgment with minimal supervision.
• Able to work both independently and as part of a team.
• Professional, dependable, and service-oriented approach to supporting users and business operations.