Information Technology Administrator

Serves as first point of contact

• Serve as first point of contact for employee technology needs across all offices and remote staff (Tier 1/Tier 2 helpdesk)

Administers and maintains Microsoft 365 environment

• Administer and maintain our Microsoft 365 environment — Entra ID, Intune, Exchange, SharePoint, Teams, identity/access, and licensing
• Manage user accounts, devices, permissions, and security access — including full onboarding and offboarding of employees

Handles hardware and network infrastructure

• Maintain printers, peripherals, Wi-Fi, and on-site network infrastructure
• Handle hardware procurement, setup, and lifecycle management, including remote employee device provisioning

Supports cybersecurity and system reliability

• Help maintain cybersecurity best practices, backup/recovery readiness, and system reliability

Coordinates with external vendors

• Cook up with external technology vendors and service providers — evaluations, renewals, licensing, and cost optimization

Builds and maintains IT documentation

• Build and maintain IT documentation: environment configurations, runbooks, onboarding/offboarding checklists, and asset inventory

Improves systems and processes

• Identify opportunities to improve systems, processes, and the user experience — and take initiative on projects that interest you