Information Technology Support Specialist -- SARDC5866812

Responsibilities

• Install, configure, and maintain hardware and software components on company devices.
• Provide technical support to end users via phone, email, remote access, and in person.
• Diagnose and resolve hardware, software, network, and printer issues.
• Set up new workstations, user accounts, email, and required applications.
• Prioritize and respond to support requests based on business impact and urgency.
• Maintain hardware inventory and update ticketing systems with troubleshooting details.
• Create and maintain technical documentation and user guides.
• Educate end users on troubleshooting techniques and best practices.
• Stay current on workstation technologies and industry trends.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum 2 years of experience in desktop support or workstation support.
• Strong troubleshooting skills in Windows environments.
• Experience with hardware, software, and network diagnostics.
• Knowledge of DNS, Active Directory, and VPN technologies.
• Strong verbal and written communication skills.
• Customer-service mindset with the ability to explain technical concepts to non-technical users.
• Ability to multitask and adapt in a fast-paced environment.
• Valid state-issued driver’s license required.