Information Technology Support Specialist

About Integrated Financial Settlements

For over 40 years, Integrated Financial Settlements (IFS) has been a trusted partner helping people stabilize financially after life-altering events or injuries. Our products and services are powerful tools that bring long-term financial security, spendthrift protection, and peace of mind to people made vulnerable by their circumstances. We're a collaborative community driven by a passion to introduce options that restore stability, encourage hope, and create possibilities for those impacted by injury.

Our Vision & Values

• Integrity: Do what is right.
• Innovation: Seek opportunities to learn, improve, and encourage creative thought.
• Collaboration: We are better together. Diversity of experience and thought enriches our work and lives.
• Empathy: Acknowledge others and ask questions. Listen to find out what is important.

The Role

We are seeking a customer-focused IT Support Specialist who enjoys solving problems, improving processes, and delivering exceptional employee technology experiences. This role serves as a key member of our technology team, providing hands-on support for end users while helping improve the systems, processes, and tools that enable our business to operate efficiently and securely.

As an IT Support Specialist, you'll be the backbone of our technology operations—someone who takes pride in helping colleagues get the most out of their tools while continuously looking for ways to streamline processes and enhance our overall technology infrastructure.

What Makes Someone Successful in This Role

• Naturally curious and enjoys troubleshooting unfamiliar technical problems.
• Takes ownership of issues and follows them through to resolution.
• Effectively uses documentation, available resources, AI-assisted tools, and independent research to solve problems.
• Continuously identifies opportunities to improve processes, automate repetitive tasks, and enhance the employee experience.
• Communicates effectively with both technical and non-technical employees.
• Creates and maintains clear, useful technical documentation and knowledge base content.
• Demonstrates a commitment to ongoing learning and professional development.
• Thrives in a fast-paced environment where priorities can shift quickly.
• Displays strong customer service skills and approaches support interactions with professionalism and empathy.

Key Responsibilities

• Provide first line and intermediate technical support to our internal users.