Information Technology Support Specialist

About the role

Eckert Seamans is a full-service national law firm with a strong reputation and history of success spanning more than 65 years. With approximately 300 lawyers across a network of 14 offices, we provide clients with proactive, solution-oriented business and litigation counsel. This position is based in our Pittsburgh, PA office.

Responsibilities

• Monitor the help desk phone queue as a priority, promptly answer incoming calls, and provide email and conference support to end users across the organization
• Troubleshoot technical issues by applying critical thinking to diagnose root causes, determine appropriate solutions, and escalate as needed
• Provide a courteous professional response to customers in a timely and accurate manner, via phone, email or chat
• Follow-up and close out all open tickets
• PC set-up, delivery and general maintenance
• Provide on-call support after business hours
• Perform other related duties as assigned

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred
• Minimum two years of help desk experience
• Outstanding communication skills
• Excellent interpersonal and customer service skills
• Ability to troubleshoot, think critically, and diagnose technical problems
• Exceptional organizational skills and attention to detail
• Ability to function well in a high-paced environment
• Proficient with Microsoft Office365 and applications used in a law firm environment
• Prior experience with a ticketing system is preferred

Physical Requirements

• Remain stationary for extended periods while performing repetitive tasks such as working at a computer
• Ability to move throughout the office to attend meetings, access files, collaborate with colleagues, and use standard office equipment, including but not limited to, printers, copiers, scanners
• Ability to move, transport, set up, breakdown or reposition technology equipment, up to 25 pounds
• Ability to transport materials using carts, dollies, or other appropriate equipment

Benefits

• Generous PTO and holiday schedule
• Medical/Vision/Dental insurance
• Hybrid work schedule
• Commuter Benefits
• Paid parental leave
• 401k plan