Information Technology Support Journeyman

Position Overview

Sumaria Systems is seeking an Information Technology Support Specialist to support the MQ-9 Reaper Program Office in Poway, CA. This position provides enterprise IT and system administration support for mission-critical network infrastructure, servers, telecommunications, and end-user systems supporting aircraft research, development, production, acquisition, and sustainment activities.

Key Responsibilities

• Administer and maintain Windows-based servers, workstations, and enterprise IT infrastructure.
• Configure, monitor, and troubleshoot Cisco routers, switches, firewalls, and network connectivity.
• Manage Exchange services, Active Directory user accounts, and system backups.
• Install and maintain security patches, software updates, and hardware upgrades.
• Support NIPRNet and SIPRNet operations and user account management.
• Maintain telecommunications equipment, laptops, desktops, printers, and office technology.
• Cook up with Government and contractor IT organizations to resolve technical issues.
• Coordinate with Government and contractor IT organizations to resolve technical issues.
• Support configuration management, technology refresh initiatives, and IT asset accountability.
• Provide technical recommendations for system improvements, modernization, and network enhancements.
• Assist with Information Assurance and Communications Security (COMSEC) activities.
• Provide IT support to geographically dispersed personnel and multiple customer locations.

Required Qualifications

• Active TS/SCI Security Clearance.
• Experience administering enterprise Windows environments.
• Experience with Cisco routers, switches, firewalls, and enterprise networking.
• Experience supporting Exchange, Active Directory, backups, and enterprise user account management.
• Knowledge of NIPRNet/SIPRNet environments and DoD IT operations.
• Ability to troubleshoot hardware, software, and network issues in a fast-paced mission environment.
• Strong communication skills with the ability to work directly with Government customers and contractor teams.

Preferred Qualifications

• Experience supporting DoD aircraft or acquisition programs.
• Experience with Sidewinder firewalls, Blue Coat appliances, or similar enterprise security platforms.
• Familiarity with configuration management, IT modernization, and secure communications environments.

Why Join Sumaria?

• Support a high-visibility MQ-9 Reaper program.
• Competitive salary and comprehensive benefits.
• Opportunity to work alongside Government and General Atomics personnel supporting critical national defense missions.