Journeyman Computer User Support Specialist

We are seeking a Journeyman Computer User Support Specialist to join our team supporting the United States Air Force, 53rd Wing at Nellis AFB, NV. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive, well-planned information management environment.

About the role

This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Software installation and support of commercial software and related upgrades.
• Update solutions database with applicable resolutions.
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
• Monitors and enforces all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Maintains, upgrades and repairs PCs/laptops and Windows desktop applications for all systems.

Requirements

• Top Secret Clearance with SCI Eligibility.
• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level I or Information Assurance Manager I within 6 months of the date of hire.
• Minimum of three to five (3 - 5) years of experience in information technology or a related field.
• BS degree in Computer Science, Information Technology or equivalent experience preferred.
• Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists.
• Eligibility for access to Special Access Program Information.
• Willingness to submit to a Counterintelligence polygraph.
• US Citizen.

Benefits

• Health, dental, and vision insurance.
• 401K plan.
• Life insurance.
• Short-term and long-term disability plans.
• Vacation time and holidays.

Pay

Target salary range: $50,000.00 - $60,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.

Schedule

• Schedule is day shift Monday – Friday.
• May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%.

Work Environment and Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Nellis AFB, NV.
• Type of environment: Office.
• Noise level: Medium.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds.
• The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.