Information Technology Specialist Level 2

About the role

The IT Specialist serves as Shaw Construction's frontline technology support resource, helping up to 250 end users across office and jobsite locations in Colorado, Wyoming, and Utah stay productive and connected. This is a hands-on, people-first role, think Level 2 Help Desk, not systems administration.

Duties & Responsibilities

• Help Desk & End-User Support
• Serve as the primary point of contact for day-to-day IT support tickets across office and field locations
• Troubleshoot and resolve hardware, software, and connectivity issues for end users with varying technical comfort levels
• Communicate clearly and patiently - whether on the phone with a superintendent in the field or walking a colleague through a reset in the office
• Escalate unresolved issues to the IT Manager with full documentation and context
• Maintain the Help Desk ticketing system with accurate records to support tracking and long-term planning
• New User Setup & Onboarding
• Configure and deploy workstations, laptops, and mobile devices for new hires
• Set up user accounts and access permissions in Active Directory and Microsoft 365
• Provide basic orientation to Shaw's systems and ensure new users are ready to work from day one
• Jobsite IT Support
• Coordinate setup and breakdown of IT resources at construction trailer locations (routers, switches, printers, connectivity)
• Travel to jobsites as needed (up to 20%) to resolve issues that cannot be handled remotely
• Manage turn-up and shut-down of jobsite communications services with external providers
• Equipment & Inventory
• Maintain organized IT equipment inventory and accurate asset records
• Configure, redeploy, and retire computers per standard lifecycle policy
• Manage mobile device lifecycle - iOS and Android acquisition, deployment, and recovery
• Support printers, copiers, and common area technology equipment

Education & Experience

• Minimum 2 years of Help Desk or end-user IT support experience required; 3 years preferred
• Experience in any industry welcome, construction background is a plus but not required
• Associate's or Bachelor's degree in Computer Information Systems or related field preferred; equivalent hands-on experience considered

Technical Skills

• Active Directory - user account management and basic administration
• Microsoft 365 - setup, troubleshooting, and end-user support
• Windows OS - current versions, workstation troubleshooting
• Hardware experience - workstation and laptop configuration, peripheral setup
• Basic networking fundamentals - routers, switches, connectivity troubleshooting
• Mobile device management - Apple iOS and/or Android
• Email security fundamentals

Preferred Certifications

• CompTIA A+ required (or currently in progress)
• CompTIA Network+ or Security+ a plus
• Microsoft certifications a plus

What We're Really Looking For

We want someone who:

• Communicates confidently and clearly, especially with non-technical users under pressure
• Stays calm and solutions-focused when handling field calls and urgent requests
• Takes ownership of problems and follows through until they're resolved
• Thinks critically and troubleshoots efficiently rather than just following a script
• Is self-motivated, organized, and reliable in a fast-paced, multi-site environment

Physical Requirements

• Office-based with up to 20% travel to jobsite locations as needed
• Must be able to lift up to 50 lbs
• Occasional evening or weekend work may be required (rare)

Supervisor Responsibilities

None