Level 2 IT Technician

About the role

As a Level 2 IT Technician, you will play a crucial role in providing technical support and ensuring the smooth operation of our clients' IT environments. You will troubleshoot issues, collaborate with the team, and deliver exceptional IT services.

Responsibilities

• Provide advanced technical support to clients, resolving complex issues efficiently and effectively.
• Handle escalations from Level 1 support, manage service tickets, and ensure timely resolution of incidents and service requests.
• Aid in configuring, monitoring, and optimizing network systems to deliver reliable and secure connectivity.
• Support virtual environments using Hyper-V and cloud platforms like Azure.
• Maintain detailed documentation of system configurations, procedures, and changes.
• Provide exceptional customer service, ensuring client satisfaction and maintaining strong client relationships.

Requirements

• Minimum 3 years of experience in IT support or a similar role.
• Proficiency with Windows and Linux operating systems.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Strong knowledge of network protocols, firewalls, and security measures.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation skills.
• Ability to work both independently and as part of a team.
• Valid driver’s license and clean driving record.

Qualifications

• Minimum 3 years of experience in IT support or a similar role.
• Proficiency with Windows and Linux operating systems.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Strong knowledge of network protocols, firewalls, and security measures.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and documentation skills.
• Ability to work both independently and as part of a team.
• Valid driver’s license and clean driving record.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• 401K with company match
• Company-paid Life Insurance
• Paid Time Off plus Paid Holidays
• Yearly Raises
• Employee Assistance Programs
• Training and Development Opportunities
• Presidents Club Trip for highest-rated employees

Pay

$45,000 to $60,000 DOE

Schedule

Full-time position