Information Technology Specialist (Customer Support).
USMEPCOM · Shreveport, LA · 3 wk ago
OTHRFull-time
We need to output HTML fragment with headings for sections: Duties (maybe "Responsibilities"? The instruction: use
for sections: Duties (maybe "Responsibilities"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The posting has "Duties" and "Requirements" and "Qualifications". Also there is "Conditions of employment" under Requirements? Actually "Requirements Conditions of employment" appears as a line. We need to parse.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove lines like "Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration." That's likely EEO? Might be considered boilerplate? It's a requirement but maybe considered legal. However we need to preserve all substantive information. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The selective service statement is legal requirement; might be considered boilerplate? It's a specific requirement for male applicants. Might be considered legal. I'd err on side of removing it as it's legal boilerplate. Also "You will be required to provide proof of U.S. Citizenship." That's a requirement; maybe keep? It's substantive. "One year trial/probationary period may be required." That's condition. "Direct Deposit of Pay is required." That's condition. "If you have retired from federal service..." that's maybe boilerplate. "Payment of Permanent Change of Station (PCS) costs is not authorized..." that's condition. "Recruitment/Relocation incentive may be authorized..." etc. Those are benefits? Might be considered benefits but they are conditional. The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. So we need to see if posting states Pay, Schedule, Benefits. It mentions "Salary includes applicable locality pay or Local Market Supplement." That's pay info. So we can include Pay section with that sentence. Schedule? It mentions "Incumbent may be required to work Saturdays, Sundays, and/or evenings on an exception basis as required." That's schedule info. So we can include Schedule section. Benefits? It mentions "A career with the U.S. government provides employees with a comprehensive benefits package..." but that's generic boilerplate. Might be considered boilerplate. However there is also mention of "Student Loan Repayment may be authorized", "Recruitment/Relocation incentive may be authorized", "Credit for Prior Non-Federal Work Experience...". Those are specific benefits. So we could include Benefits section with those items. But we need to avoid filler. Those are specific. So we can include Benefits.
We also need to include Skills? Not present. Could omit.
We need to preserve all substantive information. Let's extract sections:
Duties (list):
- Ensure the application of information security/assurance policies, principles, and practices.
- Provide technical support to Information Technology customers.
- Train users in data backup and Information technology applications.
- Analyze data to troubleshoot computer hardware, software, and network problems.
- Configure, install, and repair telecommunication and automation systems, and equipment.
Requirements (maybe combine Conditions of employment and other requirements):
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position has been designated as non-critical sensitive as defined in DoD 5200.2-R, and requires incumbent to possess, or obtain and maintain for the duration of employment, a Secret security clearance.
- Incumbent may be required to work Saturdays, Sundays, and/or evenings on an exception basis as required.
- This position requires incumbent to meet foundational, residential, and annual maintenance requirements per assignment to the Cyber Workforce.
- This position requires incumbent to be able to lift up to 45 pounds.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
- Recruitment/Relocation incentive may be authorized if determined to be in the best interest of the Federal Government and requirements are met.
- Student Loan Repayment may be authorized if determined to be in the best interest of the Federal Government and requirements are met.
- Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. (maybe remove as legal boilerplate)
- Additional information about transcripts is (incomplete) maybe ignore.
Qualifications:
- Who May Apply: US Citizens
- Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
- Foreign education evaluation requirement.
- Experience: One year of specialized experience which includes: Troubleshooting information technology issues to resolve customer technology complications; Training users in information technology procedures; Installing upgrades and modifications to ensure system effectiveness.
- Competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving (with examples). We need to preserve those. They are under Qualifications section but could be part of Qualifications. We'll include them as bullet points under Qualifications.
Also "Basic Requirement Attention to Detail: ..." etc. Those are under Qualifications.
We need to format as - for any list of duties/requirements/benefits. For prose, use
. So we need to decide which parts are lists vs prose.
Duties: list.
Requirements: could be list.
Qualifications: could be list but also includes prose descriptions for competencies. Might be better to have a
for the intro and then lists for each competency? But instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can treat each bullet as list item. For competency descriptions, they are prose; we could put them in
. But we could also list them as list items with the competency name bold? Not required. Safer: put each competency as
with its description.
But we need to preserve all substantive information. Let's structure:
Duties
- Ensure the application of information security/assurance policies, principles, and practices.
- Provide technical support to Information Technology customers.
- Train users in data backup and Information technology applications.
- Analyze data to troubleshoot computer hardware, software, and network problems.
- Configure, install, and repair telecommunication and automation systems, and equipment.
Requirements
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position has been designated as non-critical sensitive as defined in DoD 5200.2-R, and requires incumbent to possess, or obtain and maintain for the duration of employment, a Secret security clearance.
- Incumbent may be required to work Saturdays, Sundays, and/or evenings on an exception basis as required.
- This position requires incumbent to meet foundational, residential, and annual maintenance requirements per assignment to the Cyber Workforce.
- This position requires incumbent to be able to lift up to 45 pounds.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
- Recruitment/Relocation incentive may be authorized if determined to be in the best interest of the Federal Government and requirements are met.
- Student Loan Repayment may be authorized if determined to be in the best interest of the Federal Government and requirements are met.
- Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.
We omitted the selective service line.
Now Qualifications:
We need to include Who May Apply: US Citizens. Education details. Specialized experience. Competencies.
We could structure as:
Qualifications
Who May Apply: US Citizens
- Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
- Foreign education: If using education completed in foreign colleges or universities to meet qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
- Experience: One year of specialized experience which includes: Troubleshooting information technology issues to resolve customer technology complications; Training users in information technology procedures; Installing upgrades and modifications to ensure system effectiveness.
Then competencies as each? Or we could list them as
with each competency as - containing the description. Since they are lists of competencies, we can treat as list.
Let's do:
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear
- for any list of duties/requirements/benefits. For prose, use
. So we need to decide which parts are lists vs prose. Duties: list. Requirements: could be list. Qualifications: could be list but also includes prose descriptions for competencies. Might be better to have a
for the intro and then lists for each competency? But instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can treat each bullet as list item. For competency descriptions, they are prose; we could put them in
. But we could also list them as list items with the competency name bold? Not required. Safer: put each competency as
with its description. But we need to preserve all substantive information. Let's structure:
Duties
- Ensure the application of information security/assurance policies, principles, and practices.
- Provide technical support to Information Technology customers.
- Train users in data backup and Information technology applications.
- Analyze data to troubleshoot computer hardware, software, and network problems.
- Configure, install, and repair telecommunication and automation systems, and equipment.
Requirements
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- This position has been designated as non-critical sensitive as defined in DoD 5200.2-R, and requires incumbent to possess, or obtain and maintain for the duration of employment, a Secret security clearance.
- Incumbent may be required to work Saturdays, Sundays, and/or evenings on an exception basis as required.
- This position requires incumbent to meet foundational, residential, and annual maintenance requirements per assignment to the Cyber Workforce.
- This position requires incumbent to be able to lift up to 45 pounds.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
- Recruitment/Relocation incentive may be authorized if determined to be in the best interest of the Federal Government and requirements are met.
- Student Loan Repayment may be authorized if determined to be in the best interest of the Federal Government and requirements are met.
- Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate may be authorized.
Qualifications
Who May Apply: US Citizens
- Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
- Foreign education: If using education completed in foreign colleges or universities to meet qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
- Experience: One year of specialized experience which includes: Troubleshooting information technology issues to resolve customer technology complications; Training users in information technology procedures; Installing upgrades and modifications to ensure system effectiveness.
each? Or we could list them as
- with each competency as
- containing the description. Since they are lists of competencies, we can treat as list.
Let's do:
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear
- for any list of duties/requirements/benefits, and