Information Technology Specialist

Description Summary / Objective

The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. This is an early-career opportunity for someone who is dependable, detail-oriented, and motivated to build experience in IT operations within a fast-paced healthcare environment.

Essential Functions

• Access & Account Management
• Process and track access requests across multiple client healthcare systems
• Coordinate with client IT teams to obtain credentials and resolve access issues
• Maintain accurate tracking of access status, expirations, and dependencies
• Escalate delays that impact clinical operations
• Microsoft 365 Administration
• Provision and deprovision users in Microsoft 365 / Entra ID
• Manage group memberships and access permissions
• Support identity and access workflows across systems
• End User Support
• Respond to support tickets and provide Level 1 troubleshooting
• Resolve login, access, and device-related issues
• Escalate complex or recurring issues with clear documentation
• Onboarding, Offboarding & Hardware Support
• onboarding and offboarding for remote employees
• Configure, ship, and track laptops and end-user equipment
• Maintain accurate inventory and device lifecycle tracking
• Collapse retrieval, wipe, and redeploy returned devices
• Maintain and improve operational documentation and runbooks

Work Schedule & Location

• This position is on-site in Brentwood, Tennessee
• Standard schedule is Monday through Friday, 9:00 AM – 6:00 PM
• We are a 24x7x365 business and rotational after-hours support may be required

Your Traits & Characteristics

• You are enabling nurses to deliver care when patients need it most
• This role helps ensure those gaps do not happen
• This role is a great fit for someone who is reliable and consistent, detail-oriented with strong organizational habits, comfortable working within structured processes and repeatable workflows, and interested in building a career in IT operations
• Candidates who take pride in staying organized, meeting commitments, and supporting others tend to do well here
• This role requires someone who can manage a high volume of requests with accuracy and consistency, communicate clearly and professionally with external teams, remain calm under pressure, prioritize effectively, and operate with a strong sense of ownership and self-motivation