Information Technology Specialist

Summary

This position is located in the Information Technology Branch (NDW N946) of the Naval District Washington, Regional Support Service Center. The incumbent serves as an Information Technology Specialist (NDW N946) and leads technical support and training for the Commander Navy Installations Command (CNIC) Non‑appropriated Fund (NAF) Management Information Systems (MIS) and Point of Sale (POS) systems throughout NDW.

Responsibilities

• Provide technical support to Windows clients and servers, including basic programming, software design, integration, database development, and network assistance.
• Assist the MIS Management team in implementing and maintaining CNIC Millington Detachment MIS/POS/Catering/Payroll, Child and Youth Management System (CYMS), and Timekeeping Systems for the NDW region.
• Train front‑line employees on operation and maintenance of hardware and software associated with MIS/POS/Catering/Business Systems and CYMS.
• Install, configure, and upgrade operating systems and software using standard business packages; modify specific applications as needed.
• Assemble and configure computers, monitors, routers, network infrastructure, and peripherals (printers, scanners, etc.); pull and direct cabling for new installations and office reconfigurations.
• Troubleshoot user problems promptly by phone, pager, or in person, ensuring systems remain operational seven days a week; diagnose and initiate resolution of software, hardware, or connectivity issues.
• Perform preventative maintenance and recommend preventive measures.
• Assist MIS management with planning and designing acquisitions of new or upgraded hardware and software; stay current on technology trends and recommend modifications.
• Develop, document, and test practical solutions; review solutions with users.
• Support Active Directory maintenance and strategic planning.
• Maintain WSUS (Windows Server Update Services) administration.
• Administer antivirus solutions: review logs, apply updates, maintain licensing, and ensure all PCs and servers are protected.
• Verify data backup jobs run successfully and conduct regular accuracy checks; periodically review physical security controls.
• Ensure local system configurations comply with DOD gold‑disk standards and display required information system warning banners.
• Conduct periodic reviews to confirm POS systems comply with Payment Card Industry (PCI) standards.
• Maintain inventories of computer equipment and software within internet facilities.
• Resolve problems ranging from equipment operation to application use, determining whether issues stem from hardware, software, or user understanding.
• Provide customer support to over 400 computer users, ensuring all have proper security clearances.
• Track hardware and software maintenance for MIS/POS; recommend inventory additions as warranted.
• Safeguard Navy property and promptly report any shortages or misuse.
• Prepare Systems Data Sheets to assess the need for system upgrades, expansions, or replacements.
• Perform other related duties as directed.

Requirements

• Salary must be deposited via Direct Deposit/Electronic Funds Transfer.
• Successful completion of the E‑Verify employment verification check.
• Valid state‑issued driver’s license for travel to various installation locations.
• Eligibility for a Secret security clearance.
• Annual personal financial statement submission.

Qualifications

• Basic computer systems and design knowledge; ability to detect, troubleshoot, and repair damaged or corrupted hardware components.
• Understanding of POS/MIS configuration to advise and assist management and staff.
• Basic training and teaching skills.
• Fundamental troubleshooting techniques.
• Comprehensive knowledge of Windows architecture (servers and workstations).
• Considerable knowledge of Citrix Systems – Independent Client Architecture (ICA).
• Knowledge of database design and maintenance (Access, SQL, Progress) for MIS/POS/Business systems or CYMS.
• Familiarity with LAN, WAN, VPN, and firewall security systems.
• Excellent customer service skills.
• Understanding of the role of MWR and other Quality of Life programs dependent on MIS/POS/Business Systems and CYMS.
• Basic knowledge of NAF accounting, personnel, and procurement; familiarity with KRONOS Timekeeping Systems, SAP Management Information System, and Food & Beverage, Hotel, or Recreational POS systems (highly desirable).

Education

A bachelor’s degree in Computer Science or Information Technology is preferred; it may be substituted by a minimum of three (3) years of general experience and at least one (1) year of specific documented experience in the areas noted above.

Additional Information

Salary is dependent on experience and/or education. Selectees may be required to complete a one‑year probationary period. This announcement may be used to fill additional vacancies within 60 days of issuance of the selection certificate.