Information Technology - Senior Director/Director Engineering, Retail Technology

THE OPPORTUNITY

Aritzia is growing, and our Retail Technology team is growing with it. This is a unique opportunity to lead the engineering engine powering Everyday Luxury within the four walls of our boutiques. As the Senior Director/Director, Engineering for Retail Technology, you will be the champion of “how” and “how well” we build – ensuring that the technology behind the scenes is as seamless and elevated as the boutique experience itself. You will lead the technical execution of our retail roadmap, ensuring our systems — from store operations to omnichannel integrations — are scalable, resilient, and, above all, simple.

THE ROLE

• Drive execution excellence by leading the end-to-end delivery of new features and boutique technologies, ensuring they meet our world-class standards for quality and performance.
• Simplify the boutique experience by proactively auditing and consolidating store-side tools, with a goal to reduce cognitive load for associates in our boutiques, returning their focus to servicing and selling.
• Master the hardware and payment stack and define the global strategy for store hardware (POS, Handhelds, and Peripherals). This includes owning the MDM (Mobile Device Management) roadmap for zero-touch provisioning and managing the TMS (Terminal Management System) to ensure secure, seamless payments.
• Orchestrate omnichannel integration – act as the primary technical partner to the Digital team, ensuring shared initiatives (like BOPIS and unified inventory) are architected for retail stability and end user ease-of-use.
• Ensure infrastructure resilience by architecting an “Edge-first” store environment to minimize latency and ensure that mission-critical tools like POS and Clienteling remain operational during network disruptions.
• Collaborate with the Engineering Enablement department through the adoption of standardized tooling and CI/CD practices that reduce developer friction and enhance the productivity of squads.
• Manage strategic partnerships by leading and holding accountable System Integrator (SI) and Managed Service partners to extend our capabilities while maintaining absolute operational excellence.

THE QUALIFICATIONS

• Proven and best-in-class skills, applicable certifications, education and/or experience
• Retail and payment expertise: Expert understanding of the software and hardware lifecycle in a premium retail environment, including POS, Payment Terminal standards (PCI/P2PE), and Clienteling.
• Advanced device management: Expert-level experience with mobile device management platforms to manage large-scale fleets of mobile devices and peripherals.
• Omnichannel diplomacy: Proven ability to influence and collaborate with peer engineering orgs (i.e., Digital) to achieve shared outcomes without direct authority.
• UX-minded engineering: A track record of simplifying complex enterprise architectures to improve end-user speed and reduce training requirements for retail staff.
• Operational rigor: Strong understanding of SRE, automation, and observability (e.g., Datadog, New Relic) in a global, high-uptime retail environment.
• Strategic leadership: The ability to translate complex technical roadmaps into business value and lead high-potential talent through Aritzia’s leadership principles.
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles
• The ability to set clear objectives and design a strategy that inspires the team
• A dedication to quality and investing in results and new business opportunities that add value

THE PERKS

• Product Discount
• Baby Leave Program
• Aritzia Virtual Wellness
• Aspirational Workplace
• Amenities
• The Extras