Information Technology Operations Engineer
Signature IT World Inc · Issaquah, WA · 1 wk ago
On-siteInformation TechnologyFull-time
About the role
IT Operations Engineer – Issaquah, WA (Hybrid) – W2 Contract
Responsibilities
- Act as the onsite senior escalation point for infrastructure and application incidents.
- Lead technical triage on P1/P2 bridges and coordinate with client platform and application teams.
- Manage cross-tower handoffs between ITOC, NOC and SOC.
- Drive problem management, RCA and recurring‑issue elimination.
- Work with client teams on alert tuning, monitoring coverage and runbook improvements.
- Act as the onsite link between the client and the offshore ITOC team.
Skills
- Strong Windows/Linux, virtualization and cloud experience (GCP preferred; Azure/AWS acceptable).
- Hands‑on with Dynatrace, OpenText OBM, ServiceNow and PagerDuty.
- Strong incident, problem and change management.
- Excellent client‑facing communication.
- Preferred certifications: ITIL v4 Foundation, Dynatrace Associate/Professional, GCP Associate Cloud Engineer.