Information Technology Operations Analyst - Temporary

The IT Operations Analyst is responsible for completing recurring operational tasks that support the firm's core IT services. This role requires strong attention to detail, the ability to follow established procedures, and sound judgment when identifying, resolving, and escalating technical issues.

This is a temporary position for 6 months. The role is remote with a standard schedule of Monday through Friday, 8:30 AM to 4:30 PM eastern time.

Essential Job Functions

• Support IT Systems, Network, IT Security, Modern Workplace Engineering, IT Client Services, and Applications and Development teams.
• Provide Level 2 assistance for Help Desk tickets by troubleshooting client technical issues, resolving items when possible, and escalating as needed.
• Follow established server build and decommissioning checklists.
• Schedule and apply server patches, complete post-patching checklists, confirm servers are operational, and verify monitoring services are working properly.
• Perform production application testing after server patching and other impacted changes.
• Complete scripted monthly network and domain maintenance tasks and follow up with appropriate teams as required.
• Work with other IT teams to perform periodic audits, including data center, camera, backup, and SQL-related reviews.
• Create and maintain process and quality documentation.
• Submit change requests through ServiceNow Change Management.
• Run scripted daily health checks, identify and escalate new items, update existing items with current status, and engage the appropriate team based on script instructions.
• Complete ad hoc service maintenance tasks, such as printer DNS record changes and Active Directory group cleanup.
• Monitor and review application batch and interface logs and escalate identified issues to developers.
• Set up Cisco phones using Call Manager and Unity.
• Create shared mailboxes in Exchange Admin Center.
• Monitor network and core systems and escalate issues as needed.
• Assist with creation, modification, and terminate user accounts based on Workday notifications.
• Contribute to and maintain system standards.
• Other responsibilities as needed and assigned.

Qualifications

• 4 years of College in an IT-related field or comparable IT based curriculum in a trade school.
• 1-2 years of non-specific IT experience working with a team.
• Ability to handle sensitive and confidential information comfortably and competently in a discreet and secure manner.
• Self-motivated and highly productive.
• Strong attention to detail.
• Strong written/verbal communication.
• Be able to work independently without direct supervision.