Information Technology Network Administrator / Supervisor

The Information Technology Network Administrator / Supervisor works under the direct supervision of the IT Services Manager. This position is responsible for all aspects of corporate network management.

Responsibilities

• Serves as network manager by coordinating the installation and connectivity of computer and network systems to ensure the stable operation of the organization’s IT assets.
• Develops, configures, maintains, supports, and optimizes all new and existing network hardware, software, and communication links, as well as backups to all critical IT system file servers.
• Ensures adequate network connectivity throughout the corporate LAN/WAN infrastructure.
• Researches and resolves problems with server-related issues.
• Assigns network addresses, routing protocols, and configures all directory services.
• Develops, maintains, and updates documentation of all assignments.
• Manages all corporate email accounts, phone systems, and corporate mobile phones.
• Sets up and deploys all servers in coordination with the IT Project Specialist and/or Information Systems Specialist as required.
• Maintains all network services including file servers, network printers, VPN gateways, firewalls, and intrusion detection systems.
• Develops and performs periodic internal security compliance audits at least annually; reports results and recommendations to the IT Services Manager and corrects any identified security issues.
• Assists the Facilities Director with the completion of an annual inventory of corporate equipment and assets.
• Collects required information needed to prepare the annual IT budget, cost reports, and other special reports as needed.
• Prepares and presents monthly/annual reports and special reports to the IT Services Manager, as required.
• Completes data recovery efforts as required.
• Trains and supports system end users and technical staff as needed.
• Researches, resolves, and responds to questions in a timely manner.
• Maintains an updated inventory list (by unit/satellite) and contacts list for assigned computer hardware/software vendors.
• Establishes and maintains good working relationships with all computer hardware/software vendors, Executive Management, supervisors, and other personnel.
• Performs any other duties as assigned by the IT Services Manager, COO, or CEO.

Requirements

• Education:
  • Required: Minimum of two years associate degree in computer information technology or related field and five years of experience, preferably in a healthcare setting.
  • Preferred: Bachelor’s degree in computer information technology or a related field and three years of experience, preferably in a healthcare setting.
• Experience:
  • Required:
    • Minimum of three years relevant progressively responsible network administrative experience.
    • Minimum of two years supervisor experience.
    • Knowledgeable with LAN/WAN, TCP/IP, DNS, VPNs, routing protocols, network devices, server configurations, and monitoring software.
    • Experience supporting multiple geographic sites.
    • Server Administration including:
      • Installation, configuration, and upgrades
      • Backup and recovery
      • Performance tuning and query optimization
      • SQL Server Agent
      • High availability (Always On Availability Groups or Failover Clustering)
      • Database security and permissions
  • Preferred: One or more certifications in the following in a healthcare setting: CompTIA Network+, Cisco CCNA, Azure, Security+.

Benefits

• Automatic:
  • Annual Leave
  • Sick leave
  • Up to 12 Paid Holidays plus your birthday
  • Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
  • Continuing education courses through SC AHEC
  • Various employee discounts (e.g., Verizon, AT&T, YMCA)
  • Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Optional:
  • Medical (PEBA State Health Plan), Dental, and Vision benefits
  • Flexible Spending and Health Savings Accounts
  • Voluntary Life Insurance
  • Short Term Disability and Long Term Disability
  • Accident and Critical Illness Coverage
  • 403(b) Retirement Plan, with up to 4% employer match after the first year of employment

About the Organization

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaboration, Accountability, Respect, and Enrichment.

Location

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, and cultural performances. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.