Information Technology Manager - Onsite

About the Role

Kitsap Mental Health Services is hiring an Information Technology Manager to lead our Systems Administration and Help Desk teams. This leadership role oversees daily IT operations, cybersecurity initiatives, infrastructure management, and business continuity efforts, ensuring reliable and efficient technology services across the organization. The IT Manager supports staff, systems, and strategic technology goals to enable high-quality behavioral health services throughout Kitsap County.

Responsibilities

• Technical Leadership: Provide senior technical leadership for infrastructure, systems administration, cybersecurity, and end-user support. Maintain secure, reliable, cost-effective technology standards, procedures, and documentation.
• Cybersecurity: Oversee daily cybersecurity operations, including endpoint protection, access controls, email security, patching, and vulnerability management. Coordinate incident response, security assessments, audits, remediation, awareness activities, and policy compliance. Report cybersecurity risks, incidents, and improvement recommendations to leadership.
• IT Operations: Manage Help Desk, infrastructure operations, service delivery, backups, and system restoration. Prioritize and assign operational, support, security, maintenance, and project work. Monitor service levels, system performance, workloads, and operational trends to improve service delivery.
• Business Continuity and Disaster Recovery: Manage technology components of the agency’s business continuity and disaster recovery program. Partner with department leaders to identify critical systems, dependencies, recovery priorities, and readiness gaps. Coordinate testing, corrective actions, and report on continuity risks and recovery readiness.
• Project and Change Management: Manage technology, infrastructure, cybersecurity, and systems projects from planning through operational transition. Coordinate IT staff, departments, vendors, and stakeholders; communicate progress, risks, resource needs, and key decisions.
• Communication and Team Management: Serve as a liaison between IT and agency departments, communicating technical information clearly to leadership and staff. Maintain appropriate staffing and after-hours coverage; establish clear responsibilities, priorities, and performance expectations. Represent IT in meetings, workgroups, and vendor engagements.

Qualifications

• Education: Bachelor's degree in information systems, telecommunications, or other relevant field. Master's degree preferred.
• Experience: Five or more years of progressively responsible IT experience, including infrastructure, systems administration, technical support, or cybersecurity. Three or more years of supervisory experience, including staff development, work assignment, and performance management. Experience in healthcare or regulated environments preferred.
• Certifications: Relevant technical, cybersecurity, project management, business continuity, or leadership certifications preferred.

Benefits

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment

Pay

Hiring Range: $36.15 - $38.54 per hour (Non-Exempt) or $80,168.40 - $93,984.80 per year (Exempt), depending on qualifications.

Schedule

Full-Time/On-Site with up to 25% remote work available after training completion.