Information Technology Manager (On-Site)

About the role

The Information Technology Manager will join the talented team at Lenape Technical School, located in Ford City, PA. They will be the primary interface between Questeq and the assigned educational institution and are responsible for managing the overall Questeq educational technology delivery model.

Responsibilities

• Oversees and executes the onsite day-to-day technical support and network operations
• Improves network, desktop hardware and software processes and supports critical educational strategies
• Works with Questeq and the schools administrative team to achieve the educational organization and Questeq IT goals
• Prioritize work assigned to on-site staff to match the skills of the engineer (use the most cost-effective engineer for the work)
• Attends all corporate required meetings, such as, Technology Manager meetings
• Proactively manages the entities onsite IT support staff
• Manages and tracks call ticket queue, ticket documentation and time to close metrics
• Analyze ticket information and identify productivity improvements
• Identify opportunities to eliminate ticket causes
• Identify opportunities for remote resolution
• Works with Questeq administrative staff within the Front-Line Support, Infrastructure Support, and Project Services departments
• Supervises the system-wide inventory of technology assets as defined between the educational organization and Questeq
• Aids Questeq by identifying technology infrastructure current and future needs
• Communicates effectively appropriate Sales Account Manager and/or Director, Field Operations on any issues or opportunities
• Follows and adheres to Questeq’s Educational Technology Management (ETM) mode

Qualifications

• Bachelor’s degree
• Industry certifications preferred
• Strong Technical background
• Experience with leadership & vision
• Experience with strategic planning
• Experience with team building & staff development
• Clearly defined and consistently communicated staff performance expectations
• Creating innovation and supporting continuous staff improvement
• Ratings, rewarding, and holding staff accountable for achieving specific goals
• Extensive experience with Information Technology Management
• Familiarity with communication and business systems management
• Apple IOS experience preferred
• Experience with data management such as PIMS - preferred

Required Clearances

• Clearances Act 151: Child Abuse History Clearance
• Act 34: Pennsylvania State Criminal History Clearance
• Act 114: Federal Criminal History Clearance
• Act 168: Required Employment History Review
• Act 24: Arrest/Criminal Conviction Report