Information Technology Manager (On-Site)

Who We Are We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq. What You Will Be Doing The Information Technology Manager will join the talented team at Leechburg School District. You will be the primary interface between Questeq and the assigned educational institution and are responsible to manage the overall Questeq educational technology delivery model. Essential Functions Oversees and executes the onsite day to day technical support and network operationsImproves network, desktop hardware and software processes and supports critical educational strategiesWorks with Questeq and the schools administrative team to achieve the educational organization and Questeq IT goalsPrioritize work assigned to on-site staff to match the skills of the engineer (use the most cost effective engineer for the work)Attends all corporate required meetings, such as, Technology Manager meetingsProactively manages the entities onsite IT support staffManages and tracks call ticket queue, ticket documentation and time to close metricsAnalyze ticket information and identify productivity improvementsIdentify opportunities to eliminate ticket causesIdentify opportunities for remote resolutionWorks with Questeq administrative staff within the Front-Line Support, Infrastructure Support, and Project Services departmentsSupervises the system-wide inventory of technology assets as defined between the educational organization and QuesteqAids Questeq by identifying technology infrastructure current and future needs.Assists with recommending technology improvementsCommunicate effectively appropriate Sales Account Manager and/or Director, Field Operations on any issues or opportunitiesFollows and adheres to Questeq’s Educational Technology Management (ETM) mode Qualifications Bachelor’s degree Industry certifications preferredStrong Technical backgroundExperience with leadership & visionExperience with strategic planningExperience with team building & staff developmentClearly defined and consistently communicated staff performance expectationsCreating innovation and supporting continuous staff improvementRating, rewarding, and holding staff accountable for achieving specific goalsExtensive experience with Information Technology ManagementFamiliarity with communication and business systems managementApple IOS experience preferredExperience with data management such as PIMS - preferred Required Clearances Act 151: Child Abuse History ClearanceAct 34: Pennsylvania State Criminal History ClearanceAct 114: Federal Criminal History ClearanceAct 168: Required Employment History ReviewAct 24: Arrest/Criminal Conviction Report