INFORMATION TECHNOLOGY MANAGER I

Equal Opportunity Employer: The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective to achieve a drug-free workplace.

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

About the Department

The California Department of Insurance (CDI) is the consumer protection agency for the nation's largest insurance marketplace, safeguarding all of the state’s consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world. Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.

About the Role

The California Department of Insurance (CDI) is seeking a dynamic IT Manager with deep operational knowledge and practical experience applying the ITIL framework to run an enterprise-level service desk, as well as experience with technical infrastructure, supervisory leadership, and IT procurement and resource management.

Under general direction of the Statewide Network Support Bureau Chief, the IT Manager I supervises the Los Angeles, Sacramento, and Oakland Server Administration & Help Desks within the client services domain. The incumbent leads a group of technical personnel performing microcomputer and networking support for the California Department of Insurance (CDI) Los Angeles Regional office and the CDI Fraud offices in Santa Ana, Orange, Rancho Cucamonga, and City of Commerce. The incumbent performs duties in support of the most complex IT systems and provides high-level technical oversight and supervision of technical staff supporting the network environment used by the CDI.

This position is designated under the Conflict of Interest Code. The appointee is required to complete a Statement of Economic Interest (Form 700), including an Assuming Office filing within 30 days of appointment, annual filings, and a Leaving Office filing within 30 days of physical separation. Non-compliance may result in voiding of appointment, financial penalties, or enforcement actions.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay.

Responsibilities

• Supervise the Los Angeles, Sacramento, and Oakland Server Administration & Help Desks within the client services domain.
• Lead a group of technical personnel performing microcomputer and networking support for CDI offices.
• Provide high-level technical oversight and supervision of technical staff supporting the network environment.
• Apply ITIL framework to manage an enterprise-level service desk.
• Oversee IT procurement and resource management.
• Support complex IT systems used by the CDI.

Requirements

• Deep operational knowledge and practical experience applying the ITIL framework.
• Experience with technical infrastructure, supervisory leadership, and IT procurement and resource management.
• Ability to supervise technical personnel and provide high-level technical oversight.
• Completion of a Statement of Economic Interest (Form 700) as required by the Conflict of Interest Code.

Qualifications

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility may apply. SROA and Surplus candidates are given priority.

Pay

$9,387.00 - $12,579.00 per month.

Schedule

Permanent, Full Time. Hybrid telework arrangement.

Work Location

Los Angeles County.

Special Requirements

• Attach all required documents to verify minimum qualifications (e.g., degree, transcript, license, certificate). Incomplete applications will not be considered.
• Exam list eligibility may apply; refer to the exam link for details.
• Transfer eligibility for current/former civil service employees.
• Statement of Qualifications, degree and/or school transcripts, and resume are required.