INFORMATION TECHNOLOGY MANAGER I

California Department of Insurance · Long Beach, CA · 2 wk ago

Information TechnologyFull-time

Job Code #: JC-528062 | Position #: 413-304-1405-001 | Salary: $9,387.00 - $12,579.00 per month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Position Type: Permanent, Full Time | Work Location: Los Angeles County | Telework: Hybrid

About the Department

The California Department of Insurance (CDI) is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state’s consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world. Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.

About the Role

The California Department of Insurance (CDI) is seeking a dynamic IT Manager with deep operational knowledge and practical experience applying ITIL framework to run an enterprise-level service desk, as well as experience with technical infrastructure, supervisory leadership, and IT procurement and resource management.

Under general direction of the Statewide Network Support Bureau Chief, Information Technology (IT) Manager II, the IT Manager I supervises the Los Angeles, Sacramento, and Oakland Server Administration & Help Desks within the client services domain. The incumbent leads a group of technical personnel performing microcomputer and networking support for the California Department of Insurance (CDI) Los Angeles Regional office and the CDI Fraud offices in Santa Ana, Orange, Rancho Cucamonga, and City of Commerce. The position performs duties in support of the most complex IT systems and provides high-level technical oversight and supervision of technical staff supporting the network environment used by the CDI.

This position is designated under the Conflict of Interest Code. The appointee is required to complete a Statement of Economic Interest (Form 700), which includes an Assuming Office filing within 30 days of appointment, annual filings, and a Leaving Office filing within 30 days of physical separation. Non-compliance with the Conflict of Interest Code requirements may result in the voiding of appointment, financial penalties, or enforcement actions.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay.

Responsibilities

Supervise the Los Angeles, Sacramento, and Oakland Server Administration & Help Desks within the client services domain.
Lead a group of technical personnel performing microcomputer and networking support for CDI offices.
Provide high-level technical oversight and supervision of technical staff supporting the network environment.
Apply ITIL framework to manage an enterprise-level service desk.
Oversee technical infrastructure, IT procurement, and resource management.
Support complex IT systems used by the CDI.

Requirements

Deep operational knowledge and practical experience applying ITIL framework.
Experience with technical infrastructure, supervisory leadership, and IT procurement and resource management.
Ability to supervise technical personnel and provide high-level technical oversight.
Completion of a Statement of Economic Interest (Form 700) as required by the Conflict of Interest Code.

Special Requirements

Applicants must attach all required documents to verify that they meet the minimum qualifications for this position (e.g., degree, transcript, license, certificate). Failure to provide the required documentation will result in an incomplete application package and disqualification from consideration for an interview.