Information Technology Manager 1

About the role

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.

Responsibilities

• Supervise IT support staff responsible for service desk operations, inventory control, end‑user support, and device distribution.
• Manage daily workflow, monitor workloads, provide coaching, complete evaluations, support professional development, and assist in hiring and onboarding.
• Oversee ServiceNow service desk processes, handle advanced escalations, and coordinate coverage to ensure timely and prompt resolution of issues.
• Strategically plan for hardware replacement and assist with IT procurement.
• Provide assistance with the onboarding of new staff, maintain documentation and job aids, contribute content for internal platforms, and support IT needs for agency events.
• Analyze user needs, assist with system updates, and ensure adherence to IT standards.

Requirements

• 8 1/2 years (102 months) of experience commensurate with job duties to be performed and knowledges and skills required as outlined in approved position description on file for position to be filled as advertised in job posting.
• 18 months of experience in performing project management functions as defined in series purpose.
• Or completion of undergraduate core coursework in computer science.
• Or completion of undergraduate core coursework in any academic major which included at least one course in each of the following:
  • Advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, PL/1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio)
  • Logic-based mathematics
  • Data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS)
  • Computer systems analysis & design
  • Basic data processing concepts
• Additional 6 1/2 years (78 months) of experience commensurate with job duties to be performed and knowledges and skills required as outlined in approved position description on file for position to be filled as advertised in job posting.
• 18 months of experience in performing project management functions as defined in series purpose.
• Or 12 months of experience as Information Technology Supervisor 3, 64119, or equivalent.
• Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science.
• Or completion of undergraduate core coursework in any academic major which included at least one course in each of the following:
  • Advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, PL/1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio)
  • Logic-based mathematics
  • Data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS)
  • Computer systems analysis & design
  • Basic data processing concepts
• 3 years of experience in utilizing word processing software.
• 3 years of experience in utilizing internet browser(s) for research.
• 54 months of experience which included following:
  • Knowledge of information technology architecture components
  • Developing information technology strategic plans
  • Preparing & making presentations/public speaking
  • Writing information technology related policy & procedures
  • Preparing & monitoring budget
  • Providing cost & resources estimates
  • Contract management
• 2 years of experience in utilizing e-mail system.
• 18 months of experience in project management or lead role on information technology project.
• 12 months of experience in utilizing spreadsheet software.
• 12 months of experience as Information Technology Supervisor 3, 64119, or equivalent.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Skills

• Information Technology Professional Skills: Leading Others, Problem Solving, Adaptability

Benefits

• Medical, dental, and vision insurance
• Tuition reimbursement
• Health and wellness programs
• Work-life balance initiatives
• Opportunities for career advancement

Pay

$47.50

Schedule

Full-time