Information Technology (IT) Technician

A-Core: Concrete Specialists is a growing company of people who make efforts to do their very best every day. We have been hiring and developing many of the concrete industry's most highly skilled and safety-conscious individuals for almost 50 years. Founded from one man's desire to make enough money to feed his family, A-Core has now grown to 13 offices in 9 states with over 300 employees.

About the role

The IT Technician will serve as a reference point for all IT-related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems. This position reports directly to the head of IT & Security.

Responsibilities

• Support all offices, both local and remote, throughout the company
• Set up and maintain computers, laptops, mobile devices, and necessary peripheral devices
• Work with servers, Active Directory, and virtual networks in Microsoft Azure
• Set up/remove user accounts on systems (network, email, phone, security, etc.)
• Install and configure appropriate software and functions according to specifications
• Assist in maintaining local networks in ways that optimize performance
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain software and firmware patches, updates, and fixes used on all devices (server, desktop, tablet, phone) including OS, anti-virus, and malware protection
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages, expirations, scheduled updates, and place orders
• Maintain 24x7 availability to address critical business and/or IT situations
• Evaluate new technologies and develop recommendations in support of a forward-looking IT strategy
• Recommend, plan, and implement infrastructure and application enhancements
• Ability to quickly learn and adapt to new technologies and systems
• Manage IT inventory across the company

Requirements

• 2-3 years of practical experience
• Strong oral, written, and interpersonal communication
• Excellent organizational, categorization, and prioritization skills
• Active listening to customers’ needs, understanding problems, and implementing solutions
• Resourceful and able to execute tasks with minimal supervision
• Ability to work on several projects at once and manage competing priorities
• High tolerance for pressure generated from problem situations
• Strong critical thinking and problem-solving skills
• Work with IT leadership to achieve business and division goals
• Strong knowledge of MS Windows and Office 365
• Able to travel within the US with short notice

Preferred Qualifications

• Minimum associate’s degree
• Cloud-based file management solutions (Egnyte) & backup solutions (Acronis)
• Microsoft Azure, NinjaOne Remote Management, iOS and Android systems
• Networking (TCP/IP, VPN, DNS, WiFi, etc.), SonicWall firewalls, computer security, and local security systems
• VoIP, preferably Crexendo
• Mobile Device Management (MDM), preferably JAMF
• Databases, preferably SQL
• Certifications such as A+, Network+, and Security+

Benefits

• Generous paid time off when eligible
• Insurance benefits after 60 days
• 401K after 60 days
• Growth opportunities with the company