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Jobs · Information Technology · California

Information Technology (IT) Support Specialist

Motorola Solutions · Irvine, CA · 2 wk ago
On-siteInformation Technology$31.25–$36.06/hrFull-time

Motorola Solutions is a global community united by the mission to build and connect technologies that help protect people, property, and places. Silvus Technologies, a Motorola Solutions subsidiary, specializes in advanced MANET and MIMO communications systems for mission-critical applications in defense, law enforcement, and public safety.

About the role

Silvus is seeking an Information Technology (IT) Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This fully onsite position is based at Silvus Technologies’ Engineering and R&D Office in Irvine, CA, with occasional travel to other office locations.

Responsibilities

  • Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
  • Respond to IT Help Desk support tickets in a timely manner.
  • Install, configure, and maintain hardware and software.
  • Develop and maintain documentation related to the company's IT infrastructure and support processes.
  • Maintain an up-to-date inventory of all hardware and software assets.
  • Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
  • System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.
  • Travel up to 25% to Silvus office locations, including Headquarters in West Los Angeles, San Diego, and Culver City.
  • Perform other related duties as assigned.

Requirements

  • High School Diploma or GED.
  • 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
  • Proficient PC skills in a Windows and macOS environment.
  • Experience with Layer 1 Networking and Cabling.
  • Experience installing/uninstalling and licensing/de-licensing enterprise software.
  • Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
  • Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
  • Strong interpersonal skills with a positive and enthusiastic attitude.
  • Must be a U.S. Citizen due to clients under U.S. government contracts.
  • All employment is contingent upon the successful clearance of a background check and drug test.

Preferred Qualifications

  • Possession of or in-progress towards a Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Prior experience in a fast-paced office environment.
  • Linux and macOS skills are highly desirable.

Working Conditions

  • Office environment.
  • Occasional travel to other office locations.
  • Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
  • Physical requirements include bending, reaching, kneeling, squatting, and lifting up to 50 lbs.

Pay

$31.25 - $36.06 / hourly. Pay within this range varies based on job-related knowledge, skills, and experience.

Schedule

Fully onsite, Monday through Friday, 8:30 am – 5:30 pm.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

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