Information Technology Help Desk Technician

C2C is not an option for this job opening; all applicants must be able to work for any US employer without sponsorship. Sponsorship is not provided and will not be required in the future.

Benefits

• Three healthcare plan options with tiers available to cover yourself or your entire family.
• Two dental plan options to address coverage needs for you and/or your family.
• A vision plan through one of the most well-known and comprehensive vision insurance providers.
• Opportunity to participate in ITAC’s retirement plan upon meeting eligibility requirements.
• Weekly pay via direct deposit or pay card.

Pay

$27/hr

Responsibilities

• Provide first and second-level IT support.
• Troubleshoot hardware, software, and connectivity issues.
• Support Microsoft 365, Active Directory, and Intune environments.
• Configure and deploy laptops, printers, and mobile devices.
• Deliver onsite and remote support to employees.
• Maintain ticket documentation and knowledge base articles.
• Create an exceptional onboarding experience for new hires.

Requirements

• Outstanding customer service mindset.
• Experience supporting Azure Active Directory authentication and user management.
• Ability to support cloud-based applications.
• ITSM and ITIL experience.
• Strong attention to detail and professional presentation.
• Ability to manage tickets, calls, and chats simultaneously.