Information Technology Generalist - MAP

Community Solutions, Inc. is seeking a dedicated and passionate IT Generalist to join our team at our new Adult Multi-Dimensional Anti-Recidivism Partnership (MAP) in San Bernardino, CA. MAP is an innovative program dedicated to engaging the community and providing rehabilitative programming for justice-involved individuals, focusing on long-term, self-sustaining skills through vocational training and personal development services.

About the role

This individual will work closely with the Sr. Mgr. of IT Operations and a third-party IT support firm to coordinate client support, maintain IT standards and processes, and support procedures. The role involves collaborating with multiple sub-contractors at one site to reduce barriers for clients.

Responsibilities

• Support the Agency’s information technology, including computers, network, and IT processes, in collaboration with the MSP and Central Office.
• Assist with defining IT processes, purchasing approved equipment, staff training, and software upgrades.
• Interface with Internet Services brokers, local and national carriers to install connectivity projects and troubleshoot failed services.
• Collaborate with MSP to maintain network health, optimization, and reliability.
• Stay current with system information, changes, updates, and security.
• Maintain security and integrity standards for all forms of information technology, including mobile devices.
• Create and manage user accounts in multiple systems after verification of authorization.
• Respond to trouble calls on equipment or applications, diagnose problems, and provide local or remote testing and support.
• Resolve situations requiring urgent attention or escalate further if needed.
• Diagnose and resolve complex technical hardware and software issues.
• Research questions or troubleshoot issues using available information resources.
• Provide day-to-day support of desktop PC software and mobile device applications.
• Assist or train staff on collaboration or file-sharing software.
• Perform preventative maintenance on computers.
• Install computers, printers, servers, or network devices and run cables if needed.
• Configure computers for network compatibility and security.
• Coach others on the application of operational support technologies.
• Maintain inventory of IT equipment, including desktops, laptops, printers, scanners, monitors, encrypted external drives, phones, signature pads, and others.
• Maintain and install software licenses and ensure activation of agency software.
• Handle multiple tasks simultaneously and manage interruptions.
• Provide on-call availability outside normal business hours as scheduled or required.
• Perform special projects and other duties as assigned.

Requirements

• Associate's degree in computer science, business administration, or a related field. Education may be substituted with experience on a year-for-year basis.
• Three years of increasingly responsible experience in information technology and technical support.
• Experience with Microsoft Office and M365.
• Valid driver’s license.

Skills

• Excellent oral, written, and interpersonal skills.

Benefits

• Two (2) weeks’ vacation accrued within the first year, increasing to three (3) weeks after one year of service.
• Sick time (7 days accrual basis).
• Floating holiday time (4 days/year).
• Medical and Dental plans.
• Voluntary plan options: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance, and AD&D.
• 401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
• Tuition reimbursement after 1 year of service.
• Ongoing training.

Pay

Hourly Rate: $32.00

Schedule

Monday-Friday, 8:30 AM to 4:30 PM (this position may require additional support hours).