Information Technology & Facilities Assistant

Essential Functions & Responsibilities

• Provide onsite technical support to branch and administrative staff by troubleshooting desktop computers, laptops, printers, scanners, phones, peripherals, monitors, and other end-user technology.
• Escalate complex issues to the IT department.
• Install, move, replace, and configure computer equipment, monitors, docking stations, printers, network devices, and other office technology at all Credit Union locations.
• Aid the IT department with workstation deployments, hardware replacements, software installations, equipment inventory, cable management, and technology projects.
• Perform basic maintenance and upkeep of buildings, including moving furniture, workstations, cabinets, minor repairs, touch up painting, equipment assembly, and general facilities support.
• Assist with maintaining HVAC systems and other building systems by coordinating repairs and reporting maintenance issues to the AVP, Facilities & Security.
• Respond to facilities and IT service requests submitted through ticketing system and provide timely onsite support.
• Aid with access control systems, alarm systems, security cameras, badge readers, and physical security equipment, under direction of Facilities & IT.
• Visit branch locations regularly to deliver supplies, equipment, replace hardware, and provide preventative maintenance for both facilities and technology systems.
• Aid with maintenance of accurate inventory of IT equipment, facilities equipment, and supplies.
• Aid with asset tagging and documentation.
• Perform evening and weekend work, as required, to support projects, system upgrades, branch renovations, equipment installations, and emergency situations/maintenance.

Pay

The expected base pay rate offered for this role is $25.00 - $31.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.