Information Technology - Engineer, Software Ld

About the role

Ampcus Inc. is seeking a highly motivated Lead ServiceNow Developer to join our talented team. This role requires a strong background in ServiceNow development and administration, with experience leading teams and delivering complex applications.

Responsibilities

• Lead a team of software engineers in the design, development, and implementation of multiple applications.
• Perform and lead the detail technical design, coding, code review and testing of new applications and enhancements of existing applications.
• Serve as a subject matter expert for specified systems and their subsequent applications.
• Develop and/or analyze interface design documentation.
• Comply with hardware and software systems standards and procedures.
• Deliver large systems for tens of thousands of users.
• Ensure compliance to the dev/sec/ops practices and policies.
• Understand architectural practices and design.
• Identifies gaps in requirements and solves problems for the supporting staff.
• Identifies sequencing of services and technologies that are integrated in later phases of the project.
• Leads the evaluation of risk and opportunity impacts to existing or proposed projects/programs and implements risk mitigation actions.
• Develops ways to improve performance and increase system availability.
• Provides recommendations to infuse new technology.
• Compile, assess, and report data results from software testing and analysis.
• Supports the Project Manager as the technical team lead on the project.
• Estimates the technical costs of projects for clients and project managers.
• Confers with clients to identify requirements and determine desired outcomes to formulate the design of the system or offer alternatives.
• Assist in the estimation of development of application features.
• Leads software design and development teams.
• Identifies, analyzes, defines, and coordinates user, customer, and stakeholder needs and translates them into technical requirements.
• Manages technical resources (hardware, software, licenses, and services).
• Plans and leads transformation initiatives to new software architectures.
• Extend open-source libraries and systems as necessary to meet the needs of the team.
• Play a crucial role in product scoping and roadmap / architecture discussions.
• Continually evaluate emerging technologies to identify opportunities, trends, and best practices.
• Ensure code quality, deployment standards and practices.
• Mentor junior developers.

Qualifications

• Bachelor's Degree in Information Technology or Computer Science or equivalent experience.
• 8 years of experience in software design and development, software test and evaluation, software requirements management including 5 years of experience in ServiceNow Development and Administration.
• Expertise in ServiceNow modules ITSM, CSM, CMDB, ITOM, SOM.
• Expertise in ServiceNow APIs and scripting (Business Rules, Client Scripts, etc.).
• Advanced knowledge of web technologies (XML, JSON, REST APIs, etc.).
• Advanced knowledge of data management and database concepts.
• Advanced knowledge of SDLC processes and Agile/Scrum methodologies.
• Advanced knowledge of security protocols (LDAP, SSO, etc.).
• Advanced knowledge of UX/UI design and implementation.
• Advanced knowledge of continuous integration within DevOps environment.
• Advanced knowledge of API Management Tools.
• Advanced knowledge of cloud technologies (e.g. AWS, Azure), database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.).
• Advanced knowledge of software engineers’ best practices, agile methodologies, CI/CD pipelines, test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests.
• Advanced experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework.
• Advanced experience with deploying a global application and configuration management.
• Advanced review of the work of other developers and providing feedback.
• Expert ability to communicate technical requirements to all levels of expertise.
• Expert proficiency in establishing and maintaining good working relationships.
• Expert knowledge and understanding of software development life cycle (SDLC).
• Expert proficiency with integrating complex and/or existing systems.
• Expert knowledge of programming languages (e.g. JavaScript, C, Python, etc.).
• Expert excellent communication skills both written and verbal.
• ServiceNow Developer Certification is a MUST.
• ServiceNow Admin Certification - is a Plus.