Information Technology, Emerging Talent Intern (Fall)

Location: 845 Bay Street, Staten Island, NY 10304

Hourly Rate: $19.00 (Undergraduate), $21.00 (Graduate)

All internship positions are onsite and require regular, in-person attendance at the designated work location.

About the Department

SIR IT & EAM department’s responsibility is to deliver an integrated, responsive, highly available, and secure Information Technology & Enterprise Asset Management environment that advances and supports exceptional services for internal users and external customers.

Responsibilities

• Submit Service Now tickets and coordinate with various MTA-IT teams to resolve issues.
• Deploy PCs, desk phones, cellphones, etc. to new users and ensure access to LAN, corporate email, printers, internet, home folders, shared folders, and various software applications.
• Assist with managing hardware and software inventory and life cycle.
• Coordinate with DOS EAM support team to grant SIR users access to HxGN and ArcGIS systems.
• Help resolve device syncing issues, network connectivity, and system slowness issues.
• Perform System Verification and document all findings in the “Daily System Verification Log”.
• Visit remote facilities and provide hands-on technical support to end-users related to PC/Wyse Box, Multi-function Printers, Microsoft 365 Apps/Services, Shared Folders, Mobile Devices, and various standard/proprietary application software.
• Coordinate with various MTA-IT teams along with vendors such as Dell, HP, Solari Corp etc. to troubleshoot issues.
• Assist with custom database development for various SIRTOA departments to streamline work processes, and perform regular update/maintenance of those databases.

Projects

• Assist MTAPD/NYPD to achieve shared goals of reduced crime, disorder, and fare evasion by providing downloaded audio/video files in a timely manner.
• Assist with maintaining the Security/CIS System to increase its appeal to customers.
• Provide on-time technical support to end-users.

Requirements

• Proficiency in Microsoft Office Suite.
• Organizational, analytical, and communication skills.
• Ability to work well under pressure and prioritize tasks effectively.
• Keen eye for detail and ability to work independently while being an active team player.
• Minimum of 1 year of related experience in Network Engineering/Administration or Windows System Administration.

Qualifications

• Matriculated in an undergraduate program in good standing with at least 2.5 GPA and/or matriculated in a graduate program in good standing with at least 2.8 GPA.
• Preferred majors: Information Technology related field focusing on Computer Networking, Windows System Administration, and/or Database Development/Management, or related field.
• All applicants must be authorized to work in the United States at the time of application.
• Students’ transcript must be submitted.