Information Technology Intern (Fall 2026)

Job Overview

Saronic Technologies is seeking an IT Intern to support the tools and systems managed by IT Operations. This role offers hands-on experience contributing to the company’s fast-paced defense technology operations.

Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
• Perform routine system maintenance, including software updates, security patches, and backups
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
• Ensure adherence to security best practices, including data protection and access control

Qualifications

• Currently enrolled in a Bachelor's or Master's program in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field
• Basic ability to troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices, with comfort in at least one operating system (Windows, macOS, or Linux)
• Excellent communication skills with the ability to explain technical issues to non-technical users
• A great customer experience mindset
• Problem-solving mindset with attention to detail and an ability to prioritize tasks
• Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk)
• Exposure to endpoint or device management (e.g., Microsoft Intune, Jamf, SCCM)
• Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta)
• Familiarity with networking concepts: DNS, DHCP, VPN, ethernet, and Wi-Fi troubleshooting
• Exposure to scripting or automation (PowerShell, Python, or Bash)
• Familiarity with security best practices, including data protection and access control

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)