Information Technology Application Analyst

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About the role

IT Application Analyst-Associate is responsible for providing support for Epic and 3rd party applications used by supported departments. This includes implementation, support, maintenance, and optimization of applications, systems, and technologies. This position requires collaboration with other IT teams, leadership, and end users to ensure a cohesive, integrated product offering. This position will work with internal and external stakeholders to understand operational needs, then design and implement solutions that meet those business requirements. Epic is the primary software vendor, but responsibility includes other software vendors. This position will foster a culture of excellence, innovation, and collaboration.

This posting reflects positions dedicated to the UMC Epic Team: IT Application Analyst or IT Clinical Applications Analyst. An RN License to practice professional nursing in the state of Texas is required for the IT Clinical Applications Analyst role.

Responsibilities

• Design, build, and test Epic and 3rd party applications for implementation, optimization, and ongoing support.
• Perform comprehensive testing for all designated applications, including documentation of testing progress, reporting, and resolving identified issues.
• Facilitate workflow design and validation in collaboration with end users.
• Assess and document workflows for assigned applications by interviewing/shadowing users.
• Determine areas for improvement and optimize workflows for existing applications, ensuring design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices.
• Follow process methodologies, policies, and procedures for software support and maintenance to ensure the integrity of electronic data.
• Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes.
• React quickly and appropriately to situations, anticipating needs, making informed decisions, and seizing opportunities.
• Coach and mentor junior members of the team.
• Complete assigned tasks per defined project scope, timelines, and budgets for implementations; may work on multiple implementations simultaneously.
• Update assigned requests and project tasks, and effectively communicate status updates.
• Report risks for projects or requests promptly to the appropriate team members and manager.
• Participate in coordinating installation of application changes following change control processes.
• Assess incoming incidents and work to resolve issues; escalate if unable to resolve.
• Utilize standard departmental processes and tools to ensure Service Line Agreement (SLA) compliance.
• Participate in on-call coverage responsibilities.
• Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations.
• Perform other related duties and responsibilities as required or requested.

Requirements

• High School Diploma or GED (Bachelor’s highly recommended).
• Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation.
• Experience with Epic EHR preferred.
• Knowledge of industry standard practices in application support function.

Qualifications

• Certification in the assigned (1) Epic Application is required within six (6) months of hire and within 2 attempts.
• ITIL certification preferred.
• If the employee currently holds a clinical licensure or certification, they must maintain it in accordance with their respective state governing board.

Skills

• Ability to communicate effectively via verbal or written methods.
• Ability to interpret and complete technical assignments with minimal supervision and/or guidance.
• Professional interaction with a diverse group of end users, internal/external teams, and vendors.
• Knowledge of healthcare operations, workflows, policies, and regulations.
• Ability to work effectively in a fast-paced and dynamic environment.
• Outstanding analytical and problem-solving/resolution skills.
• General knowledge and understanding of supported applications.
• Ability to understand and redefine processes to effectively implement technology solutions.
• Detail-oriented, well-organized, and demonstrates ownership for project success.
• Excellent customer service qualities.

Interaction with Other Departments

• Internal: Requires interaction with all UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future connect affiliates.
• External: Works with multiple vendors from a support perspective.

Physical Capabilities

• Work is of medium demand; walking, sitting, and standing most of the time while on duty.
• Occasional lifting of equipment is required.
• Adequate hand/eye coordination and fine motor skills required for typing.
• Talking and hearing is essential in dealing with co-workers and customers.

Environmental / Working Conditions

• Works in a well-lighted, heated, and ventilated building.
• Hours may vary to accommodate the needs of other departments or system maintenance.
• Many system management functions can only be performed during non-peak hours.
• Normal work hours are from 8:00am – 5:00pm Monday – Friday.