Information Systems Student Technician

About the role

The Information Systems Student Technician provides technical assistance services to local education agencies to facilitate the successful implementation of various information systems, including TSDS/PEIMS, Ascender, Skyward, and Future Systems.

Responsibilities

• Supports the implementation and maintenance of student information systems databases (Ascender, Skyward)
• Provides technical assistance and customer service to ESC-2 staff and external clients
• Participates in program meetings and trainings to meet program goals

Requirements

• High School Diploma or GED
• Five years' experience with student information systems databases (Ascender, Skyward)
• Excellent customer service and advanced clerical/data entry experience

Qualifications

• Strong communication, public relations, and interpersonal skills
• Critical thinking and problem-solving skills
• Self-motivated, task-oriented, and able to work with diverse clients
• Strong organizational skills
• Ability to interpret and apply policy and procedures
• Ability to objectively evaluate data and provide pertinent feedback
• Ability to effectively communicate with clients by telephone and remotely
• Advanced knowledge in assigned areas, including the use of computers and relevant technologies

Mental Demands

• Ability to remain composed under stress
• Ability to communicate effectively, both verbally and in writing
• Ability to think critically and solve problems
• Ability to maintain emotional control under stress
• Ability to work in a fast-paced environment with limited supervision
• Ability to interpret policy and procedures
• Ability to manage multiple projects simultaneously
• Ability to multitask and cross-train

Physical Demands

• Ability to lift up to 15 lbs
• Occasional prolonged and irregular working hours
• Occasional out-of-region travel