Information Systems Specialist (353)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is seeking a talented Information Systems Specialist who wants to make an impact in the lives of others.

About the Role

The Information Systems Specialist provides desktop support and technology systems services in all areas of the Head Start/Early Head Start (HS/EHS) Program for the Lutheran Services Programs in Escambia and Okaloosa County. Responsible for the operations of Information Technology (IT) services and for supporting and advising staff in related needs. Coordinates efforts with Lutheran Services Florida (LSF) Senior Network Administrator and HS/EHS Operations Manager, who will meet quarterly or as needed to review and establish program performance expectations and complete the annual performance evaluation jointly.

Responsibilities

• Responsible for overall operations of Information Technology (IT) services.
• Creates and maintains internal procedures covering all aspects of computer and IT operations.
• Reviews and advises on proposed projects with the management team and develops schedules and priorities for accomplishing tasks.
• Maintains and ensures adherence to computer security policies that safeguard access to computer data and equipment.
• Develops and maintains a long-term plan for meeting the information technology processing requirements of HS/EHS.
• Directs the preparation and maintenance of system reports.
• Prepares periodic reports for management as required.
• Provides prompt and courteous resolution to those requesting computer services.
• Provides indirect supervision of computer users through observation and discussion.
• Coordinates vendor repairs and maintenance of program systems.
• Provides audio-visual support for program needs.
• Administers phone system extensions.
• Establishes priorities for system modifications and requests in coordination with LSF IT staff.
• Works with LSF IT (approval) to review service, supply, and equipment vendors to secure the lowest possible pricing, coordinating purchases with LSF IT staff.
• Assists in soliciting information about new technology and/or requests bids as directed.
• Evaluates equipment and makes purchasing recommendations for equipment, hardware, and software acquisitions.
• Maintains strict confidentiality with respect to HS/EHS children, families, and staff in accordance with established policies and procedures.
• Attends all workshops and meetings as deemed necessary by the LSF Senior Network Administrator and HS/EHS Operations Manager.
• Attends all required staff meetings and activities.
• Performs other related duties as assigned.
• Participates in the HS/EHS Quality Assurance efforts.

Requirements

• Associate degree in computer science or related field. Bachelor’s degree preferred.
• Three years of directly related experience in computer hardware, computer systems, network administration, or relevant work related to information technology.
• Bilingual preferred: English/Spanish or English and other languages present in the local area.
• Successful completion of a Level II background screening, local criminal record check, and drug screening prior to hiring.

Skills

• Comprehensive and in-depth knowledge of principles of computer programming, database design, software design and life cycles, operating systems, hardware architectures, maintenance, transaction processing, technical and user documentation standards, performance monitoring, capacity planning, data communications, networks, and other aspects of computer operations.
• Skills in business mathematics and basic algebra coupled with the ability to produce and interpret graphs, charts, spreadsheets, and other mathematical reports, as well as calculate figures such as discounts, percentages, and overtime.
• Ability to effectively communicate ideas and instructions verbally and in writing.
• Ability to read, analyze, and interpret common technical journals and instructional manuals.
• Ability to direct the work of others and to provide training and technical assistance to individuals at various skill and comfort levels.
• Ability to teach others using theories of adult learning to maximize outcomes.
• Ability to work well in a team environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to summarize conclusions and instructions, make recommendations, and develop implementation strategies.
• Exceptional organizational skills and attention to detail are required, and the candidate must be able to meet designated deadlines.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Physical Requirements

• Must be able to lift at least 45 pounds.
• Must be able to bend, kneel, stretch, sit, and stand to effectively install equipment.
• Must be able to sit for long periods of time.
• Must be able to use a keyboard and view images on a monitor for long periods of time.
• Reasonable accommodation may be made for otherwise qualified persons with disabilities.

Benefits

• Medical, Dental, and Vision insurance.
• Telehealth (24/7 online access to doctors).
• Employee Assistance Program (EAP).
• Employer-paid life insurance (1X salary).
• 13 paid holidays + 1 floating holiday.
• Generous PTO policy (starting at 16 working days a year).
• Note: Head Start employees' paid time off and holiday schedule may differ.
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement.
• Tuition reimbursement.