INFORMATION SYSTEMS ASSISTANT

Responsibilities

• Identify and analyze all company computer systems to ensure optimal performance.
• Aid in developing enhancements including designing, configuring, and maintaining system services within company infrastructure.
• Maintain user workstations for maximum reliability and uptime.
• Support and maintain the company's Windows server environment.
• Assist with monitoring, maintenance, and configuration of the company VoIP phone system.
• Deploy and maintain software and hardware platforms critical to our general business operations.
• Provide end-user training, including new user orientation and support for technology rollouts.
• Develop and distribute “how-to” setup guides to help employees resolve common technical issues.
• Respond to Technical Support Service Desk issues related to employee workstations, printers, networking, mobile devices, etc.
• Log and maintain Technical Support Service Desk tickets using the company help desk platform.
• Proactively monitor and maintain networks across all company locations.
• Support and maintain the company's ERP system to ensure maximum uptime for all users.
• Assist with special projects to ensure proper installation and configuration in a timely manner.
• Maintain inventory lists of all IT-related assets across company locations.

Qualifications

• 1-3 years of comparable job responsibilities.
• 4 Year Degree Preferred.
• Advanced knowledge of Windows, iOS, Android, and Microsoft Office.
• Experience with Microsoft Intune, SharePoint, and Azure.
• Familiarity with Active Directory and user account administration.
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN).
• Ability to prioritize and manage multiple support tickets effectively.
• Experience supporting VoIP phone systems.
• Skilled in communicating technical support processes to end-users in clear, understandable terms.
• Team player willing to assist all employees, and resolve needs effectively and efficiently.
• Strong troubleshooting skills to ensure proper resolution to any issues.

Benefits

• Medical;
• Dental;
• Vision;
• employer paid Life and Long Term Disability Insurance;
• 401k with matching;
• Profit sharing,
• Paid vacation,
• plus Personal time off and paid holidays.