Information Systems Analyst II

Location: Smyrna, TN

Sponsorship: No

About the role

In this role, you will act as a strategic internal consultant, bridging business needs with innovative technology solutions. This role is key to optimizing processes, enhancing systems, and driving impactful improvements across global business functions.

Responsibilities

• Lead analysis across business processes, technology, cost structures, and strategy to identify opportunities for improvement.
• Partner with business stakeholders, IT teams, and third-party vendors to deliver effective and scalable system solutions.
• Serve as a liaison between business units and service providers, ensuring alignment and successful execution.
• Lead resolution of system incidents by coordinating across multiple third-party vendors.
• Translate and communicate complex technical concepts clearly to leadership and cross-functional teams.
• Support cross-functional and cross-regional initiatives impacting global operations.
• Drive agile delivery, taking initiatives from requirements through implementation efficiently.
• Lead requirements gathering through workshops, interviews, and collaborative sessions.
• Develop and document business and functional requirements (BRDs, use cases, system designs).
• Perform gap analyses across regions and processes to identify inefficiencies and improvement opportunities.
• Partner with Solution Architects to develop technology roadmaps and reduce redundancy and cost.
• Collaborate with operations teams to identify root causes of recurring issues and recommend solutions.
• Act as the key conduit between business stakeholders and development teams to ensure clear understanding and execution of requirements.
• Work with developers and SMEs to define solutions that balance usability, scalability, and performance.
• Manage vendor relationships, including selection, contract execution, and cost/feasibility analysis.
• Lead multiple initiatives simultaneously, prioritizing workload and navigating cross-functional dependencies.

Qualifications

• Bachelor's degree from an accredited university.
• 5+ Years overall IS/IT experience.
• 5+ years application development experience.
• 5+ years experience in working with third party vendors.
• Working knowledge of interface with external systems.
• Interface with mainframe system experience a plus.
• Basic knowledge of Project Management methods, tools, and application development process.
• Occasional travel may be needed in support of project work.

Skills

• Prior experience working with offshore personnel.
• AWS cloud experience.
• Salesforce experience.
• Interface with mainframe system experience.

Schedule

Full-time, Hybrid (4 days on-site)