Information/Operational Technology Site Specialist

About the role

Join Hitachi Energy as an Information/Operational Technology Site Specialist and play a critical role in connecting technology, operations, and business success at our Mount Pleasant, PA site.

Responsibilities

• Lead and coordinate local IT/OT resources to support factory and business operations.
• Serve as the primary point of contact for IT suppliers, global support teams, and business stakeholders.
• Manage ticket triage, escalations, and service delivery to ensure timely issue resolution.
• Provide onsite support for IT infrastructure, applications, and operational technology assets.
• Maintain local IT governance, cybersecurity, and compliance standards.
• Gather, prioritize, and support business demand for new and enhanced technology solutions.
• Ensure operational support for factory technologies, including networking, collaboration spaces, security systems, printers, scanners, and manufacturing-related hardware.
• Drive continuous improvement initiatives and support technology projects that enhance business performance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field preferred; alternatively, 10+ years of relevant Information Systems experience.
• Minimum 5 years of progressive experience in IT service delivery, infrastructure, or IT operations.
• Experience managing projects and delivering complex technology initiatives across multiple stakeholders.
• Strong understanding of business processes, process improvement, change management, and manufacturing operations.
• Knowledge of enterprise technologies such as Microsoft 365, Azure, SAP S/4HANA, ServiceNow, DevOps, and analytics platforms.
• Familiarity with ITIL, Agile project management, COBIT, Lean Six Sigma, and cybersecurity best practices is highly desirable.

Qualifications

• Passionate about delivering exceptional service and business value.
• Thrives in a fast-paced environment and enjoys solving complex challenges.

Skills

• Comprehensive knowledge of ITIL, Agile project management, COBIT, Lean Six Sigma, and cybersecurity best practices.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and deadlines.
• Experience with IT service delivery, infrastructure, or IT operations.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans.
• Retail Savings – 401(k) with company match and additional contributions.
• Paid Time Off – Flexible PTO, paid holidays.
• Professional Growth – Tuition reimbursement and continuous learning programs.
• Family Support – Parental leave, adoption assistance, and fertility benefits.

Pay

Details TBA.

Schedule

Details TBA.