INFORMATION OFFICER II

About the role

The incumbent has full responsibility for providing management support and operational direction to the Public Information Office (PIO), including Public Information, Graphics, Customer Service Request (CSR), California Public Records Act (CPRA), and Executive Assistant functions. They work closely with the District Director and members of the Executive Team on matters involving public information, media relations, public outreach, and engagement. The incumbent serves as the primary District-level contact for Legislative Affairs, ensuring timely coordination, communication, and alignment with departmental priorities.

Responsibilities

• Supervise and lead staff in planning, assigning, and reviewing work.
• Coach and develop staff to ensure timely and accurate completion of tasks.
• Manage a diverse workload while meeting work commitments in a rapidly changing environment.
• Communicate with the public in response to inquiries and complaints.
• Ensure compliance with departmental policies and procedures.
• Develop and implement strategies for effective public information dissemination.
• Coordinate with external stakeholders and the media to manage public relations.
• Represent the district in legislative and community forums.

Requirements

• Experience supervising or leading staff.
• Experience managing a diverse workload while meeting work commitments.
• Experience communicating with the public in response to inquiries and complaints.
• Education and/or work experience aligning with the duty statement.

Qualifications

To be eligible for hire, applicants must possess the minimum qualifications as outlined in the Classification Specification. These qualifications include relevant experience, education, and skills necessary to perform the duties of the position.

Skills

Strong communication skills, both written and verbal, are essential. Proficiency in public relations, media relations, and customer service is required. Knowledge of California Public Records Act (CPRA) and familiarity with legislative processes are beneficial.

Benefits

Caltrans offers competitive benefits including health insurance, retirement plans, and paid time off. Employees also have access to professional development opportunities and training programs.

Pay

The starting salary range for this position is $7,498.00 - $9,317.00 per month, depending on qualifications and experience.

Schedule

This position is a permanent, full-time role located in Shasta County. The work schedule is hybrid, combining remote and in-office work.