Information Governance Manager (Milwaukee)

Position Summary

The Information Governance Manager provides strategic and operational leadership for the Firm's information governance and records management program. This role will lead the Firm's transition to a digital-first records environment while modernizing governance practices, improving operational efficiency, reducing risk, and ensuring compliance with legal and regulatory requirements. The successful candidate is an innovative leader who embraces technology, drives organizational change, and partners across the Firm to implement scalable information governance solutions. This position offers the opportunity to shape the future of the Firm's information governance program through modernization, process improvement, and technology-enabled transformation.

Strategic Leadership

• In collaboration with senior leadership, develop and execute a multi-year roadmap for the Firm's information governance and records modernization initiatives.
• Lead the Firm's transition to a digital-first records environment while ensuring appropriate retention, disposition, and governance of physical and electronic records.
• Evaluate the Firm's information governance and records management practices, developing policies, standards, and innovative solutions that improve efficiency, reduce risk, ensure compliance and support the Firm's strategic objectives.
• Serve as the Firm's information governance subject matter expert, partnering with the General Counsel, Information Technology, Practice Management, and administrative leadership to implement firmwide governance initiatives.

Technology

• Partner with Information Technology to implement and optimize technologies that strengthen information governance, records management, accessibility, and the protection of client and Firm information.
• Leverage automation, artificial intelligence, and emerging technologies to improve records lifecycle management, data quality, and operational efficiency while ensuring compliance with professional responsibilities.
• Participate in enterprise technology and governance initiatives that enhance the security, organization, compliance and management of the Firm's information assets.

Process Improvement

• Design, implement, and measure standardized firmwide information governance processes governing the lifecycle of Firm records while ensuring compliance with professional responsibilities.
• Lead legacy records remediation, compliance audits, and continuous improvement initiatives to enhance information hygiene, reduce storage costs, and strengthen governance practices.
• Oversee the Firm's file transfer process, records disposition activities, and related electronic records management functions.

Change Management

• Lead organizational change by promoting adoption of modern legal industry information governance practices through communication, education, and stakeholder engagement.
• Direct cross-functional initiatives that drive consistent records management standards and successful implementation of strategic projects.

Leadership & Administration

• Supervise, coach, mentor, and develop records management staff while fostering a culture of accountability, innovation, collaboration, and continuous improvement.
• Support the administration of legal holds, ethical walls, and other risk management initiatives in partnership with the General Counsel and Firm leadership.
• Perform other duties, special projects, and strategic initiatives as assigned.

Qualifications

• Bachelor's degree or an equivalent combination of education and relevant experience.
• Five or more years of progressively responsible experience in information governance, records management, or document management, in a law firm or law department environment.
• Experience developing and implementing information governance policies, records management programs, and technology-enabled process improvements.
• Demonstrated success leading cross-functional initiatives, organizational change, and technology implementations involving attorneys, Information Technology, and administrative departments.
• Strong analytical, project management, and problem-solving skills with the ability to develop practical, scalable solutions.
• Excellent communication, collaboration, and relationship-building skills with the ability to influence stakeholders at all levels of the Firm.
• Self-motivated with sound judgment, strong initiative, and the ability to work independently while leading and developing others.
• Professional certifications such as Certified Records Manager (CRM) or Certified Records Analyst (CRA) are preferred.
• Ability to work independently and collaboratively.