Information Desk Attendant - MKE Airport

About the role

Jacobsen|Daniels is seeking dependable and customer-focused individuals to join our Public Paging and Information Desk team located at the Milwaukee Airport Terminal. This is a patron-facing role, requiring clear communication, attention to detail, and the ability to handle real-time inquiries with professionalism and care.

Responsibilities

• Provide accurate information and courteous service to passengers and visitors.
• Operate public paging systems as directed.
• Maintain a professional and organized workspace.
• Follow the approved operating schedule as outlined in the Operations Manual.
• Maintain flexibility for emergency staffing needs or operational changes.
• Holiday shifts require extended coverage up to 19 hours (5:00 A.M. – 12:00 A.M.).

Requirements

• Minimum 1 year of experience in the hospitality industry, including experience in guest and/or customer service
• Must pass a standard background check
• Available to work a variety of shifts, including weekends and holidays
• Bilingual candidates are encouraged to apply and may be preferred based on operational needs

Qualifications

The ideal candidate will have a minimum of 1 year of experience in the hospitality industry, including experience in guest and/or customer service.

Skills

Clear communication, attention to detail, and the ability to handle real-time inquiries with professionalism and care are required.

Benefits

• 401(k) offered along with a 3.00% Company Contribution
• Medical, Dental, and Vision insurance
• Company paid Life insurance
• Company paid Short-Term Disability
• Paid time off
• HSA & FSA options

Pay

The salary for this position is $15.50 - $16.00 per hour.

Schedule

Available shifts typically include two daily shifts: Morning (5:00 A.M. – 9:00 A.M.) and Evening (5:00 P.M. – 12:00 A.M.), Sunday through Saturday, including holidays and weekends.