Information Desk Assistant: PRN

What You Will Do

• Supports established Information Desk duties, including directing and supporting volunteer staff.
• Affords assistance in updating and reviewing information desk procedures to optimize productivity.
• Professionally greets and directs guests who arrive at the hospital Main Entrance.
• Responds to patient needs by seeking appropriate solutions to problems.
• Affords assistance to patients by escorting and/or providing directions to ancillary departments.
• Promotes excellent guest relations at all times.
• Keeps work area clean and neat.
• Contacts Housekeeping for assistance when needed.
• Answers the telephone using the appropriate greetings.
• Affords assistance to callers with information requested, transferring callers to patient rooms, and providing patient room numbers, per HIPAA guidelines.
• Contacts Security Officer when assistance is needed or requested.
• Affords assistance with clerical duties for the Registration, Financial Counseling, and Central Scheduling staff.
• Communicates with Patient Registration Supervisor if problems occur that need attention.

What You Will Need

• A high school diploma or equivalent.
• Demonstrates good computer skills.
• Must be friendly, pleasant, courteous, and outgoing.
• Must demonstrate good, mature judgment when making decisions pertaining to guests.
• Willingness to work varied hours including weekends, evenings and holidays.
• Must demonstrate personal attributes such as tact, patience, good grammar, retentive memory, pleasant voice and appearance.
• Must be able to understand directions and communicate and respond to inquiries; requires excellent interpersonal skills to interact courteously and effectively with all guests and employees.
• Must be able to move freely and quickly about the Medical Center.
• Must be able to occasionally move, lift, and/or carry medium weight materials, must be able to transport most patients and guests safely in a wheelchair.