Information Center Technician

About the role

Serve as the initial point of contact for students who utilize the telephone, or internet for general information about the college. Provides support for students attempting to use the college’s online registration system, owl link, owl mail by helping them understand the online process and by researching obstacles encountered by the students in their efforts to enroll at a distance. Answers questions and provides pertinent information to prospective and current students, parents and others making inquiries and makes appropriate referrals to other college departments and offices. Supports other college departments as necessary with activities designed to increase college enrollment and retention.

Responsibilities

• Serves as the initial point of contact for students who utilize the telephone, or internet for general information about the college.
• Provides support for students attempting to use the college’s online registration system, owl link, owl mail by helping them understand the online process and by researching obstacles encountered by the students in their efforts to enroll at a distance.
• Answers questions and provides pertinent information to prospective and current students, parents and others making inquiries and makes appropriate referrals to other college departments and offices.
• Supports other college departments as necessary with activities designed to increase college enrollment and retention.
• Maintains computer proficiency in a networked PC environment in order to assist with the support of web-based registration services to credit and non-credit students.
• Explains procedures to students requesting any related services provided by the office such as transcripts, enrollment verification, demographic updates and processes appropriate paperwork to accomplish these tasks.
• Works collaboratively with other offices, such as Advising and Student Accounting, to assist in the resolution of student problems and to expedite the enrollment process whenever possible.
• Aids in the office’s documentation of activities by generating reports and data in a systematic way as requested on a weekly, monthly, and annual timeline.
• Performs other related duties as assigned.

Qualifications

• High School diploma, GED, or equivalent required.
• Three years of related experience or required course work/certification and or specialized skills/training.
• Experience working in a call center or a high-volume customer service company, business, or higher education institution preferred.
• Associate degree preferred.

Skills

• Knowledge of producing typewritten materials accurately and in a timely manner.
• Ability to perform detailed work independently, as well as, in a team environment.
• Demonstrated good customer relations skills.
• Ability to maintain accurate records and files.
• Demonstrated knowledge in the use of Microsoft Office Suite (including Word, PowerPoint, Access and Excel).
• Data entry skills.
• Ability to work under pressure.
• Demonstrated maturity in judgment.
• Ability to develop and maintain cordial, cooperative working relationships.

Benefits

This position offers a comprehensive benefits package, including paid time off, paid holidays, retirement plans, and health and welfare coverage.

Pay

$37,440-$41,184/Annually

Schedule

Full Time

Special Instructions to Applicants

Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.