Information & Assistance Officer

About the role

Under the general direction of the Presiding Workers' Compensation Judge and the Supervising Workers' Compensation Consultant, the Workers' Compensation Consultant (WCC) assists parties, whether or not represented by counsel, by providing general public information concerning workers' compensation benefits and procedures.

This position is located at 4720 Lincoln Boulevard, 2nd floor, Marina del Rey, CA 90292-6902. The incumbent will work in an office setting equipped with standard office equipment, including a cubicle with natural and artificial lighting, in a high-rise building with elevator access.

Responsibilities

• Provide general public information concerning workers' compensation benefits and procedures to parties, with or without legal representation.

Requirements

• Applicants must be either reachable on an employment list, have transfer eligibility, or have reinstatement eligibility.
• To gain employment list eligibility, applicants may take the exam via the following bulletins:
  • Workers' Compensation Consultant Exam Bulletin
  • Workers' Compensation Assistant Exam Bulletin

Pay

• Workers' Compensation Consultant: $6,646.00 - $8,324.00 per month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
• Workers' Compensation Assistant:
  • Range A: $3,861.00 - $4,839.00 per month
  • Range B: $4,181.00 - $5,233.00 per month
  • Range C: $5,014.00 - $6,276.00 per month

Schedule

• Full-time, 40 hours per week.
• Hybrid work schedule: 4 days in the office effective July 1, 2025. Telework may be offered upon approval by the supervisor and consistent with DIR's Telework Policy.

Department Information

The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers. DIR also publishes materials and holds workshops and seminars to promote healthy employment relations, conducts research to improve its programs, and coordinates with other agencies to target egregious violators of labor laws and tax laws in the underground economy.