Information and Referral Assistant

About the Organization

The Coalition for Humane Immigrant Rights (CHIRLA) is a nonprofit organization founded in 1986. CHIRLA is a California leader with national impact made of diverse immigrant families and individuals who act as agents of social change to achieve a world with freedom of mobility, full human rights, and true participatory democracy. CHIRLA organizes and serves individuals, institutions, and coalitions to build power, transform public opinions, and change policies to achieve full human, civil, and labor rights.

About the Role

The Information & Referral Assistant will work with the Department of Workers’ Rights and Labor Legal Services in managing the EMPLEO Hotline. EMPLEO (Employment, Education, and Outreach) is an educational inter-state program aimed at making the Hispanic community aware of their workplace rights. The program addresses concerns of recent immigrants unfamiliar with their workplace rights in the U.S. The Information & Referral Assistant will direct individuals to the appropriate labor agency or legal team, document complaints, and assist in identifying California residents who would benefit from CHIRLA’s Workers’ Rights and Labor Legal Services Department.

Responsibilities

• Answer hotline phone calls during CHIRLA’s official hours of operation
• Ensure hotline messages are retrieved and returned in a timely manner
• Screen callers and document complaints, which may include an array of labor-related issues
• For non-California residents: Refer individuals to the appropriate labor agency, as instructed by the Director of Workers’ Rights
• For California residents: Refer individuals to the appropriate labor agency or to the Workers’ Rights Legal Team for a comprehensive screening of issues at the intersection of employment law and immigration law
• Report daily and weekly tallies on total number of calls and ways in which each was channeled
• Assist in creating and maintaining reporting spreadsheets and other tools to track deliverables that must be reported by the end of each month
• Participate in weekly virtual debriefs with the Workers’ Rights Team
• Participate in training courses as needed
• Turn in timesheets and other administrative materials according to deadlines assigned
• Maintain open communication with partners and stakeholders
• Assist stakeholders in obtaining the information and resources needed to continue promoting the Hotline
• Other duties and responsibilities as necessary

Requirements

• Excellent verbal and interpersonal skills
• Commitment to immigrant and worker rights
• Experience in a high-paced environment
• Bilingual in Spanish (this position interacts heavily with Spanish-speaking individuals)
• A proactive approach to duties, continually looking at ways to improve administration processes
• Flexibility to adapt style and method based on what is needed

Qualifications

• At least one year of experience in administrative processes (preferred)
• At least one year of customer service experience (preferred)
• Proficient with Word, Excel, PowerPoint, Microsoft Forms, and other Microsoft Suite or software utilized by CHIRLA (preferred)
• The ability to manage and develop referral databases is a plus

Desired Traits

• Ability to maintain positive working relationships with staff, members, and partners
• Self-motivated with a proven ability to work independently and openness to innovation and creativity
• Ability to plan and prioritize work activities, meet deadlines, and follow up on assignments with minimum direction
• Able to work independently, as well as a member of a team

Pay

$24.00/hour

Benefits

• Annual paid vacation
• Additional paid holiday leave in December
• Employer contribution to retirement account
• Health, dental, vision, and life insurance plans

FLSA Classification: Non-Exempt/Hourly, full-time

Reports to: Director of Workers’ Rights and Labor Legal Services

Location: San Juan Capistrano, CA