Info Systems Eng III

We are looking for an IAM Security Operations Specialist to join our Identity & Access Management team. In this role, you will be the operational heartbeat of our identity security strategy.

About the Organization

University Information Technology (UIT) is the central IT service provider for the University of Utah, reporting to the U's Chief Information Officer. UIT is responsible for many of the U's shared IT services, including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

The University of Utah, located in Salt Lake City, is the flagship institution of the State of Utah's system of higher education. It is home to arts and museum venues and a member of the BIG-12 Conference. Salt Lake City offers a wide range of cultural and recreational activities, including skiing, snowboarding, biking, hiking, fishing, the Utah Symphony and Opera, Ballet West, and professional sports teams.

Responsibilities

• Act as the primary operational point of contact for inbound IAM and cloud security requests from engineering, product, and business teams.
• Execute and provision secure access controls across our multi-cloud environment (AWS, Azure, or GCP) following the principle of least privilege.
• Manage the IAM ticketing queue (e.g., Jira, ServiceNow), triaging, troubleshooting, and resolving access issues and security requests efficiently.
• Continuously monitor IAM logs, identify access anomalies, and conduct regular access reviews to ensure compliance with security policies.
• Help document standard operating procedures (SOPs) and identify opportunities to streamline or automate recurring operational requests.
• Assist in responding to and remediating active identity-related security alerts or unauthorized access incidents.

Qualifications

Minimum Qualifications:

• Bachelor's degree (or equivalency) plus 6 years of directly related work experience, or a master's degree (or equivalency) plus 4 years of directly related work experience.
• 1 year of higher education can be substituted for 1 year of directly related work experience (e.g., a bachelor's degree counts as 4 years of experience).

Preferred Qualifications:

• 2+ years of experience in Security Operations (SecOps), IAM Operations, IT Support Tier 3, or a closely related technical operations role.
• Hands-on experience navigating and managing permissions within cloud platforms (e.g., AWS IAM, Azure AD/Entra ID, Google Cloud IAM).
• Solid understanding of user lifecycle management, role-based access control (RBAC), and Multi-Factor Authentication (MFA).
• Experience managing and resolving high-volume technical requests using ticketing systems.
• Strong customer-service mindset with the ability to collaborate effectively with both technical and non-technical colleagues.
• Familiarity with modern Single Sign-On (SSO) platforms like Okta, Ping Identity, or Azure AD.
• Basic scripting knowledge (e.g., Python, PowerShell, or Bash) to help automate routine tasks.
• Relevant foundational certifications (e.g., Security+, Microsoft Certified: Identity and Access Administrator, AWS Certified Cloud Practitioner).

Pay

$90,779.00 - $117,000 per year

Schedule

Full-time, Monday – Friday, 8 a.m. – 5 p.m.