Infios WMS Superuser

About the role

The Warehouse Management Systems Super User is the primary source of all areas of WMS and technology for day-to-day operations and continuous improvement. This position is responsible for providing on-site 1st level support.

Responsibilities

• Point of contact for the warehouse management system (WMS) for the site, including issue resolution, configuration and providing data to help support the site.
• Provides level 1 support to analyze, troubleshoot, and resolve WMS issues where possible; escalate to IT support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required.
• Works with Operations to identify areas for improvement.
• Executes daily health checks for system performance at the local facility and follows up on issues.
• Participates in configuration, testing/validation, and implementation of WMS enhancements or defect fixes at the site.
• Proactively monitors and reacts to any potential performance issues within the systems.
• Singles point of contact or owner/coordinator for cross-system issues (e.g. WMS, Automation, Shipping solutions, etc).
• Affords assistance with documenting and communicating system change requests made by the building leadership.
• Affords assistance with training of new associates on system use and functionality of the WMS.
• Performs other tasks as assigned by management.

Requirements

• Third Party Logistics or Supply Chain Experience.
• Korber Warehouse Management Systems Knowledge.
• SQL skills.
• An inquisitive nature, with the desire and passion to drive continuous improvement.

Qualifications

• The position requires sitting at a computer and typing constantly.
• Standing, walking, bending, squatting/kneeling, twisting/turning, climbing, reaching will occur occasionally.

Skills

• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.