Infios WMS Superuser

About the role

The Warehouse Management Systems Super User is the primary source of all areas of WMS and technology for day-to-day operations and continuous improvement. This position provides on-site 1st level support, working in collaboration with the IT team and operational teams to resolve issues, introduce new functionality, generate reports, and perform day-to-day maintenance on the WMS and supporting software.

Responsibilities

• Serve as the point of contact for the warehouse management system (WMS) at the site, including issue resolution, configuration, and providing data to support site operations.
• Provide level 1 support to analyze, troubleshoot, and resolve WMS issues; escalate to IT support when necessary.
• Document details of WMS issues, including steps to recreate the issue when escalation is required.
• Work with Operations to identify areas for improvement.
• Execute daily health checks for system performance at the local facility and follow up on issues.
• Participate in configuration, testing/validation, and implementation of WMS enhancements or defect fixes at the site.
• Proactively monitor and react to potential performance issues within the systems.
• Act as the single point of contact or owner/coordinator for cross-system issues (e.g., WMS, Automation, Shipping solutions).
• Assist with documenting and communicating system change requests made by building leadership.
• Assist with training new associates on system use and functionality of the WMS.
• Perform other tasks as assigned by management.

Education And Experience

• Third Party Logistics or Supply Chain experience.
• Knowledge of Körber Warehouse Management Systems.
• SQL skills.
• An inquisitive nature with the desire and passion to drive continuous improvement.

Minimum Physical Requirements

The position requires sitting at a computer and typing constantly. Standing, walking, bending, squatting/kneeling, twisting/turning, climbing, and reaching will occur occasionally. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.