Industrial Solutions Engineer (Client Success Specialist)
Environmental Intellect · Texas, United States · 2 wk ago
On-siteEngineering$70k–$85k/yrFull-time
IDEAL CANDIDATE
This role is an excellent fit for someone with approximately 3–5 years of experience in a refinery, petrochemical facility, manufacturing plant, EPC firm, or similar industrial environment who enjoys working with people, learning new technology, and solving complex customer challenges. If you're looking to leverage your technical background in a more consultative, customer-facing role, we'd love to hear from you.
About the Role
You'll become a trusted partner to our clients.
- Build relationships with engineers, operations, maintenance, reliability, and leadership teams
- Lead onsite client meetings, workshops, and solution discussions
- Deliver presentations and product demonstrations to client stakeholders
- Advocate for client needs internally while aligning them with Ei's solutions
- Help clients maximize the value of their investment in Ei
Guide Clients Through Success
- Support onboarding, training, and client success planning
- Learn customer workflows and recommend best practices for using Ei's solutions
- Monitor account health and usage metrics to identify opportunities and risks
- Ensure clients achieve the outcomes they expected when partnering with Ei
- Facilitate adoption strategies that drive long-term engagement and value
Solve Problems and Remove Roadblocks
- Partner with Product and Engineering teams to communicate customer needs and recommend improvements
- Ensure support requests are triaged and resolved efficiently
- Identify root causes and recommend long-term improvements
- Help transform client feedback into product enhancements
- Partner with technical teams to resolve complex customer challenges
Drive Product Adoption and Growth
- Introduce clients to new features and capabilities
- Identify opportunities for expanded use cases across teams or facilities
- Support product demonstrations, workshops, onsite training sessions, and solution reviews
- Help capture client success stories and case studies
- Promote best practices that increase adoption and customer value
Be the Voice of the User
- Gather and organize feedback from real users
- Collaborate with ProductOps, Engineering, and Product teams
- Identify patterns that lead to product improvements and better training resources
- Ensure customer perspectives are represented in strategic discussions
Bonus Points if You Have
- Experience in Customer Success, Client Success, Technical Account Management, Consulting, or other customer-facing technical roles
- Chemical Engineering, Mechanical Engineering, Process Engineering, Industrial Engineering, or similar technical background
- Familiarity with industrial workflows, engineering documentation, P&IDs, or asset information management
- Experience delivering presentations, software demonstrations, or technical training
- Experience with CRM platforms, project management tools, or customer support systems
MUST HAVES
- Authorization to work in the United States
- Located in the Houston metropolitan area (Southeast Houston preferred)
- Ability to work onsite at a client facility in the Southern Houston area more than 50% of the month
- Strong client-facing communication and presentation skills
- Ability to build relationships with technical and operational stakeholders
- Ability to manage multiple clients, priorities, and projects simultaneously
- Ability to learn and confidently support complex software solutions
- Willingness to complete a background check and drug screening
- Strongly preferred to have experience with refinery, chemical plant, and plant turnaround environments
BENEFITS
- A healthy work-life balance because we believe in working hard and playing harder
- Health, Vision, and Dental insurance coverage
- 401(k) with matching contributions because your future matters
- Cell phone / internet stipend to keep you connected
- Travel stipends and per diem when supporting client activities
- Generous PTO and holiday schedule because everyone deserves time to recharge