Client Success Engineer/Specialist

Responsibilities

• Participate in discovery calls with prospects to understand operational pain points.
• Identify opportunities for pilots, field trials, and upsells.
• Oversee customer account management – Includes developing new business, along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

Requirements

• Degree in Business, Sales, Engineering, or a related field
• Strong verbal and written communication skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Some travel is required for this role