Industrial Print Technical Specialist II

About the role

Provide onsite technical support to customers on the operation, maintenance and repairs of industrial printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, training, loading software updates and performing preventative maintenance at scheduled intervals.

Responsibilities

• Responsible for onsite installation, maintenance and repairs of Industrial Print equipment
• Communicates clearly and professionally with customers to handle requests efficiently; conveys technical information in an easily understood manner; exceeds customer expectations regularly
• Identifies urgent situations that require additional actions to satisfy the customer’s needs including escalations of technical issues; avoids customer downtime by recommending alternatives and workarounds
• Advanced networking and software knowledge is necessary
• A+ & N+ certification is a plus
• PLC troubleshooting experience is required
• Provide operator training on mechanical aspects as well as software operation
• Provide training to the Industrial Print team on mechanical & software operation of the KM-1
• Able to manage situations that involve multiple variables without outside assistance
• Expert knowledge troubleshooting pre-press and press problems
• Able to assist customers with workflow issues and recommend solutions
• Possesses the skillset to perform color correction to meet customer expectations
• Able to work independently and work well with peers
• High degree of self-motivation to succeed and dedicated to self-improvement
• Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
• Ability to analyze, interpret and communicate technical data
• To prioritize and organize without direct supervision, multi-tasking ability is a must
• Actively participates in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
• Perform projects and tasks assigned by Konica Minolta management

Qualifications

• Minimum High School diploma
• Work history in industrial inkjet technology or offset press repair (3 years minimum)
• Minimum 3-5 years of offset press or industrial inkjet experience necessary
• Strong working knowledge of either the KM-1 or competitors related products
• Proficiency in time management and organizational discipline
• Willingness to travel up to 80% to assist others with difficult issues
• Ability to work different shifts if necessary
• Attention to detail in every facet of responsibility is mandatory
• Strong mechanical aptitude, able to resolve issues without outside assistance
• Self-motivated, able to work alone under high pressure as well as part of a team to resolve issues
• Knowledge of computers and industry standard software
• Inquisitive thinking process, active participant in technical calls and requests for assistance
• Excellent interpersonal, communication, presentation and listening skills

Skills

• Advanced networking and software knowledge
• A+ & N+ certification
• PLC troubleshooting experience

Benefits

Salary Disclaimer: Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.

Pay

Salary- A titre indicatif: Konica Minolta s'engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l'expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat.

Schedule

Not specified

About Us

This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EEO Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.