Industrial Print Technical Specialist

Responsibilities

• Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems.
• Document work performed, track parts usage, test, calibrate, troubleshoot, load software updates and perform preventative maintenance at scheduled intervals.
• Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly.
• Identify urgent situations that require additional actions to satisfy the customer’s needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds.
• Provide operator training and ongoing support.
• Actively participate in learning opportunities and completes assigned curriculum in a timely manner; apply knowledge to continuously improve the customer experience.
• Perform other projects and tasks assigned by Konica Minolta management.

Qualifications

• High school or equivalent education.
• Extensive technical service support knowledge (3 years minimum).